Product Solutions Specialist

LimeFlight

. Serve as the operational extension of Product Management during customer implementation and customization projects .

Posted 10/19/2026full-timeRemote • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer implementation projects for SaaS products, ensuring alignment with business objectives and maximizing customer value through effective communication and stakeholder management. Proficient in gathering and documenting requirements, leading discovery workshops, and supporting solution validation and adoption.

Highest-signal resume keywords

5+ Years Experience In Product Specialist Or Business Analysis RolesStrong Understanding Of SaaS Products And Implementation ProcessesExcellent Communication And Stakeholder Management SkillsExperience Gathering And Documenting Business RequirementsMinimum English C1 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ImplementationRequirements GatheringSolution DesignUser Acceptance TestingFunctional SpecificationsAPIsData ModelsIntegrationsAgile Product DevelopmentProduct Documentation

Soft Skills

Excellent CommunicationStakeholder ManagementPresentation SkillsAttention To DetailOrganizational Skills

Industry Keywords

B2B SaaSAviationAirline OperationsAirline CateringSupply ChainLogistics

About the role

Key responsibilities & impact

Serve as the operational extension of Product Management during customer implementation and customization projects
Act as the primary product contact for customers throughout onboarding, solution design, requirement discovery, delivery, testing, rollout, and adoption
Guide customers in adopting LimeFlight's recommended workflows, processes, and best practices
Advise customers on maximizing value from LimeFlight's products
Explain technical concepts, solution trade-offs, and implementation implications to business and technical stakeholders
Support rollout activities, user acceptance testing, training, and change management
Ensure delivered solutions achieve intended business outcomes and customer objectives
Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments
Gather, challenge, refine, and validate customer requirements
Identify opportunities to use existing product capabilities before introducing customizations
Define solution approaches, user stories, functional specifications, and acceptance criteria
Partner with Product Managers when requirements affect core product strategy, roadmap decisions, or platform architecture
Own functional delivery of customization projects from discovery through deployment
Collaborate with engineering teams to clarify requirements, review solution approaches, and address technical questions
Support solution validation, acceptance testing, and customer sign-off
Manage scope and expectations while balancing customer needs with product maintainability
Ensure delivered solutions are adopted successfully and generate measurable customer value
Travel for two annual one-week team events and approximately 10–15% customer workshops, requirements engineering, and training

Requirements

What you’ll need

5+ years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment
Strong understanding of SaaS products and software implementation processes
Strong technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts
Excellent communication and stakeholder management skills
Experience gathering and documenting business requirements
Strong presentation and customer-facing skills
Ability to translate customer needs into clear and structured requirements
Highly organized with strong attention to detail
Minimum English C1 proficiency
Must be residing in or relocating to Europe
Must be legally eligible to work full-time under an employment contract; freelance or B2B contracts are not offered
Nice-to-have: Experience within aviation, airline operations, airline catering, supply chain, or logistics
Nice-to-have: Experience supporting enterprise software implementations
Nice-to-have: Familiarity with Agile product development
Nice-to-have: Experience creating product documentation, training materials, and user guides
Nice-to-have: Experience conducting market or competitor research

Benefits

Comp & perks

Fully remote work arrangement
Ongoing learning opportunities
Two annual one-week team events
Inclusive company culture
Equal opportunity employment environment