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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills in identifying root causes of technical issues and effectively communicates solutions to both technical and non-technical audiences. Proficient in handling technical support tickets and collaborating with internal teams to improve operations and technology solutions.
Highest-signal resume keywords
Technical Support OperationsAPI KnowledgeLog AnalysisClear CommunicationProactive Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Programming LogicLog InterpretationAPI IntegrationTechnical Support Ticket ManagementNonconformity Report Analysis
Soft Skills
Proactive InitiativeOwnership of DeliverablesFlexibilityOpenness to LearningClear Communication
Industry Keywords
Information TechnologyComputer ScienceSoftware EngineeringTechnical SupportSolution Development
About the role
Key responsibilities & impact- Support the technical support operations for a highly complex product
- Serve as a bridge between technology and business, transforming technical issues into clear solutions
- Analyze logs to identify the root causes of incidents and technical support tickets
- Work with APIs to support integrations and investigate issues
- Handle and resolve customers’ technical support tickets with increasing autonomy
- Follow up on recurring issues with customers through to definitive resolution
- Prepare and analyze nonconformity reports
- Collaborate with different internal teams to investigate and resolve issues
- Communicate technical issues to both technical and non-technical audiences
- Identify opportunities to improve operations and propose technology solutions
- Support the adjustment of priorities as the team’s needs change
- Pursue technical learning and apply leadership feedback
Requirements
What you’ll need- Currently pursuing an undergraduate degree, from the 3rd semester onward, in Information Technology, Computer Science, Software Engineering, or a related field
- Availability to work mornings, from 9:00 a.m. to 2:00 p.m.
- Interest in and affinity for technology and solution development
- Basic programming logic skills
- Ability to read and interpret technical logs
- Basic knowledge of how APIs work
- Proactive, with the initiative to identify problems and seek solutions
- Ownership of deliverables and end-to-end follow-up on tasks
- Clear communication with customers and different internal teams
- Openness to continuous learning and to receiving and applying feedback
- Flexibility and the ability to adapt to changing priorities
Benefits
Comp & perks- Meal and food allowances
- Education allowance
- SulAmérica health insurance (Especial 100 plan)
- TotalPass
- Birthday month day off
- 100% remote