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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in facilities management and contract support, with a strong focus on compliance tracking, performance monitoring, and effective communication with clients and contractors. Proficient in using CAFM systems and Microsoft Office, particularly Excel, to manage operational processes and prepare KPI reports.
Highest-signal resume keywords
Facilities Management ExperienceCompliance TrackingCAFM Systems ProficiencyStrong Organisational SkillsClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract GovernancePerformance MonitoringPPM ProcessesService CoordinationBudget MonitoringKPI ReportingStatutory ComplianceContractor AssuranceQuotations ManagementAudit Coordination
Soft Skills
Attention To DetailProactive Problem-SolvingAccountabilityWillingness To Learn
Tools & Technologies
Microsoft OfficeCAFM Systems
Certifications & Qualifications
Facilities Management QualificationHealth And Safety Qualification
Industry Keywords
Contract SupportService DeliverySLA UnderstandingSupplier PerformanceReactive Maintenance
About the role
Key responsibilities & impact- Coordinate contract governance, compliance, work-in-progress performance, contractor assurance and client actions across allocated accounts
- Track statutory, mandatory and contractual compliance, planned maintenance schedules, completion dates, certifications and supporting evidence
- Identify overdue activities, gaps and risks; coordinate corrective actions and escalate where required
- Act as escalation point for service providers delivering planned, reactive and remedial works
- Monitor contractor attendance, completion, quality, KPIs, SLAs and compliance evidence
- Support the Account Manager with daily delivery and performance of allocated contracts
- Monitor PPM, reactive work orders, aged tasks, remedials and service escalations through to closure
- Coordinate with engineers, helpdesk teams, contractors and clients to maintain service standards
- Maintain CAFM and contract records and prepare operational and KPI reports
- Attend site visits, client meetings and contract reviews; provide updates and follow up actions
- Assist with budget monitoring, cost control, quotations, purchase orders and additional works
- Support review of contractor costs, invoices and contract variations within delegated limits
- Maintain reactive and aged WIP, statutory compliance, client action, contractor risk and issue trackers
- Coordinate commercial or contractual escalations and prepare supporting information for Account Manager review
- Own continuous improvement actions and track benefits and completion
- Support or lead contract-level client relationship and governance meetings as delegated
- Plan and conduct subcontractor performance reviews, challenging under-performance and agreeing recovery actions
- Remain accountable for scheduling mobile engineers based on priorities, competence, availability and service requirements
- Coordinate and support audits of subcontractors, operational processes, permits, compliance records and engineering delivery
- Record audit findings, allocate corrective actions, monitor completion and escalate unresolved or high-risk issues
Requirements
What you’ll need- Experience in facilities management, contract support, service coordination or a similar operational role
- Understanding of compliance tracking, PPM and reactive maintenance processes
- Experience coordinating subcontractors and following up service delivery
- Strong organisational skills, attention to detail and ability to manage competing deadlines
- Clear communication and confidence working with clients, contractors and internal teams
- Competence in Microsoft Office, particularly Excel, and ability to use multiple systems
- Proactive problem-solving approach, accountability and willingness to learn
- Experience using CAFM systems and preparing KPI or compliance reports (desirable)
- Knowledge of statutory maintenance, health and safety and contractor assurance (desirable)
- Understanding of SLAs, supplier performance, quotations and basic commercial processes (desirable)
- Relevant facilities management, engineering or health and safety qualification (desirable)
Benefits
Comp & perks- Mileage expenses can be claimed for business travel in line with company policy
- Opportunity for progression
- Flexibility for hybrid working
- Health care available after a qualifying period
- Life insurance available after a qualifying period
- Medical insurance available after a qualifying period