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Claims Care Associate
Lincoln Financial. Answer approximately 50–60 customer calls per day regarding group insurance claims, including dental, life, disability and FMLA .
About the role
Key responsibilities & impact- Answer approximately 50–60 customer calls per day regarding group insurance claims, including dental, life, disability and FMLA
- Provide claim information and verification of benefits to members
- Educate customers and employers about FMLA and disability products and advise on next steps
- Accurately notate claims and leaves using multiple applications and platforms
- Communicate with internal and external stakeholders by email and phone
- Identify, recommend and champion process improvements and organizational initiatives
- Complete six weeks of paid training Monday–Friday, 9:00am–5:30pm EST
Requirements
What you’ll need- High School Diploma or GED
- Ability to communicate effectively (verbal/written)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Internet bandwidth of at least 12 Mbps; preferred bandwidth is 25 Mbps
- Ability to work an 8-hour shift Monday through Friday between 8:00am and 8:00pm EST
- Data entry and research experience in a fast-paced environment (preferred)
- Ability to maneuver through multiple systems as needed (preferred)
Benefits
Comp & perks- Several weeks of paid training, coaching and development
- Clearly defined career tracks and job levels
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
- Eligibility for the discretionary Annual Incentive Program
- Potential long-term incentives and sales incentives
- Lincoln’s standard benefits package