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Long Term Disability Claims Advocate
Lincoln Financial. Manage a workload of Long-Term Disability claims independently according to established procedures and guidelines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Long-Term Disability claims, including conducting interviews, reviewing medical records, and making ethical claim determinations. Strong communication and organizational skills are essential for collaborating with various stakeholders and providing exceptional customer service.
Highest-signal resume keywords
Claims ManagementMedical Record ReviewCustomer ServiceWritten CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ExperienceDisability ManagementInterviewingClaim DeterminationMulti-tasking
Soft Skills
Verbal CommunicationCollaboration
Industry Keywords
Long-Term DisabilityState BenefitsFederal BenefitsCase ManagementVocational Case Management
About the role
Key responsibilities & impact- Manage a workload of Long-Term Disability claims independently according to established procedures and guidelines
- Conduct initial and ongoing interviews with claimants
- Obtain and review medical records
- Make timely and ethical claim determinations
- Communicate with claimants, employers and medical professionals by phone and email to gather information about LTD claims and applicable state and federal benefits
- Collaborate with case managers, nurse case managers, vocational case managers and consulting physicians
- Review complex medical records and determine approval durations and future action planning throughout the claim
- Provide exceptional customer service and proactively recognize customer needs and opportunities
- Complete a thorough training program to develop new skills
Requirements
What you’ll need- High School diploma or GED or minimum Associate degree in lieu of required experience
- 3-5 years of claims experience directly aligned to the specific responsibilities for this role; or, for candidates with an Associate degree, 0-1 year claims experience directly aligned to the specific responsibilities for this role
- Strong written and verbal communication skills
- Excellent organization skills with the ability to multi-task
- Experience with disability and/or absence management is nice-to-have
Benefits
Comp & perks- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Flexible work arrangements
- Effective productivity/technology tools and training
- Annual Incentive Program eligibility, discretionary and based on company, business unit and individual performance
- Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package