Recovery Specialist

Lincoln Financial

. Manage the calculation and recovery of offsets, settlements, and overpayments of disability claims .

Posted 10/26/2026full-timeRemote • United StatesJuniorMid-Level💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong financial analysis and claims management capabilities, with proficiency in calculating offsets and settlements while providing exceptional customer service. Skilled in navigating multiple systems and effectively communicating complex information to stakeholders.

Highest-signal resume keywords

Claims ManagementFinancial AnalysisMicrosoft Office Suite ProficiencyEffective Communication SkillsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims CalculationOffset IdentificationSettlement NegotiationData EntryFinancial Payment AnalysisMathematical SkillsPolicy InterpretationBenefit Offset Options

Soft Skills

Customer ServiceAdaptabilityCompassionate Communication

Tools & Technologies

Tracking SystemsMultiple DatabasesSoftware Platforms

Certifications & Qualifications

High School DiplomaGEDAssociate’s Degree

Industry Keywords

Disability ClaimsMedical TerminologyFinancial AcumenDebt Collection Guidelines

About the role

Key responsibilities & impact

Manage the calculation and recovery of offsets, settlements, and overpayments of disability claims
Gather financial and relevant information from customers, claimants, claims case managers, and vendors
Validate benefits paid and calculate potential overpayments
Negotiate timely repayment arrangements and settlements
Identify claims with potential benefits based on other income sources and establish offsets in the system
Document, update, and maintain claims accurately in tracking systems with key dates and outcomes
Collaborate with vendors and claims case managers by email and telephone to resolve issues and improve customer efficiencies
Analyze and calculate complex financial payments, including VDI and variable tax
Interpret policy and contract provisions, calculation modes, benefit offset options, and work earnings
Provide quality service and achieve production goals for daily tasks
Support change management and departmental or enterprise initiatives
Explain calculations and collection processes to claimants and customers
Negotiate settlements and repayment plans within state and federal debt and collection guidelines
Deliver a customer-centric service approach and follow through on commitments

Requirements

What you’ll need

High School Diploma or GED
0-1+ years of claims experience with an Associate’s Degree or above OR 2-3 years of claims experience that directly aligns with the specific responsibilities and no degree
Effective strong written, verbal communication skills and mathematical skills
Ability to maneuver through multiple systems/databases/platforms/software
Ability to be adaptable/flexible as business needs change
Ability to problem solve and make independent decisions while providing compassionate customer service
Research and data entry experience in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Familiarity with medical terminology preferred
Financial acumen preferred
Disability contractual acumen preferred

Benefits

Comp & perks

Several weeks of paid training, coaching and development
Clearly defined career tracks and job levels
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Potential eligibility for the discretionary Annual Incentive Program
Potential long-term incentives and sales incentives
Standard benefits package