Senior Associate, Long Term Disability Claims Specialist

Lincoln Financial

. Manage a workload of complex Long-Term Disability claims independently according to established procedures and guidelines .

Posted 10/8/2026full-timeRemote • United StatesSenior💰 $59,250 - $94,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex Long-Term Disability claims, including conducting interviews, reviewing medical records, and making ethical claim determinations. Strong communication and organizational skills are essential for collaborating with various stakeholders and providing exceptional customer service.

Highest-signal resume keywords

Long-Term Disability Claims ManagementMedical Record ReviewClaim DeterminationCustomer ServiceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExperienceMedical Record AnalysisInvestigation SkillsMulti-TaskingDisability Management

Soft Skills

Written CommunicationVerbal CommunicationOrganizational Skills

Certifications & Qualifications

High School DiplomaGEDAssociate Degree

Industry Keywords

Long-Term DisabilityClaims ProcessingState BenefitsFederal BenefitsCustomer Needs Recognition

About the role

Key responsibilities & impact

Manage a workload of complex Long-Term Disability claims independently according to established procedures and guidelines
Conduct initial and ongoing interviews with claimants
Obtain and review medical records
Make timely and ethical claim determinations
Review and handle the most complex claims, including complex diagnoses or other claim factors requiring deeper investigation
Communicate with claimants, employers and medical professionals by phone and email to gather information about Long-Term Disability claims and state and federal benefits
Collaborate with case managers, nurse case managers, vocational case managers and consulting physicians
Review complex medical records and use tools and resources to determine approval durations and future action planning
Provide exceptional customer service and proactively recognize customer needs and opportunities

Requirements

What you’ll need

High School diploma or GED or minimum Associate degree in lieu of required experience
3-5 years of Long Term Disability claims experience, regardless of degree
Strong written and verbal communication skills
Excellent organization skills with the ability to multi-task
Experience with disability and/or absence management is a nice-to-have
Must reside outside of a commutable distance to an office location for the remote work arrangement

Benefits

Comp & perks

Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Potential eligibility for the discretionary Annual Incentive Program
Potential long-term incentives and sales incentives
Relocation assistance is not available