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Senior Associate Quality Auditor – Long Term Disability
Lincoln Financial. Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance, performance analysis, and risk management, with a focus on identifying process gaps and recommending improvements. Proficient in developing training materials and collaborating with cross-functional teams to enhance operational outcomes.
Highest-signal resume keywords
Quality Assurance ReviewsPerformance AnalysisRisk ManagementLTD Claims ExperienceTraining Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssurancePerformance Improvement StrategiesData AnalysisProcess EnhancementInternal Control Assessment
Soft Skills
CommunicationCollaborationProblem-SolvingStakeholder Engagement
Tools & Technologies
Quality Assurance DocumentationTraining Materials
Industry Keywords
LTD ClaimsOperational DataCustomer ExperienceCorrective ActionsSubject Matter Expert
About the role
Key responsibilities & impact- Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities
- Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities
- Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts
- Recommend and support corrective actions to strengthen controls and improve outcomes
- Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement
- Recommend process enhancements, procedural changes, and performance improvement strategies
- Identify training needs and develop solutions to address knowledge or skill gaps
- Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies
- Communicate findings, recommendations, and action plans to key stakeholders
- Monitor remediation efforts to ensure successful and sustainable resolution of issues
- Serve as a subject matter expert and resource for escalated quality and service-related concerns
- Share technical knowledge and best practices with team members
- Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance
Requirements
What you’ll need- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
- 3+ Years of LTD claims experience that directly aligns with the specific responsibilities of this role (Required)
Benefits
Comp & perks- Clearly defined career tracks and job levels
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
- Annual Incentive Program eligibility
- Long-term incentives may be available
- Sales incentives may be available
- Lincoln’s standard benefits package