Senior Manager, Quality Audit

Lincoln Financial

. Oversee the Retirement Plan Operations Quality program .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $106,875 - $171,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading quality audit programs within retirement operations, focusing on risk mitigation, operational performance improvement, and compliance with regulatory standards such as Sarbanes-Oxley and ERISA. Proven ability to mentor teams, manage vendor partnerships, and implement process improvements to enhance quality metrics and outcomes.

Highest-signal resume keywords

Quality Audit Program LeadershipRegulatory Compliance (Sarbanes-Oxley, ERISA)Vendor ManagementData Analysis and Trend IdentificationTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit ExperienceQuality AssuranceOperational Performance ImprovementProcess ImprovementData AnalysisQuality Metrics DevelopmentDocumentation StandardsRisk MitigationControl Gap AnalysisParticipant-Level Audits

Soft Skills

Organizational SkillsAttention to DetailProblem SolvingCommunication SkillsMultitasking

Tools & Technologies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Industry Keywords

Retirement Plan OperationsQuality GovernancePerformance OversightCorrective Action PlansAudit Standards

About the role

Key responsibilities & impact

Oversee the Retirement Plan Operations Quality program
Lead a team of Quality professionals and oversee vendor resources
Drive the quality program’s strategy and execution to strengthen operational performance, mitigate risk, and enhance customer and business outcomes
Mentor and develop talent
Lead complex participant- and plan-level audits and reviews
Oversee offshore vendor partners conducting participant-level audit activities
Balance workloads, set priorities, and ensure work meets performance and documentation standards
Hire, train, provide feedback to, and evaluate team members
Lead complex reviews and testing for adherence to company procedures, regulatory requirements, Sarbanes-Oxley, ERISA, and critical controls
Analyze audit results and operational data to identify trends, control gaps, root causes, and improvement opportunities
Communicate audit findings, risk implications, and recommended actions to business stakeholders
Develop and maintain quality metrics and scorecards
Recommend and implement process, procedure, and control improvements
Partner with stakeholders on corrective action plans, issue resolution, and remediation monitoring

Requirements

What you’ll need

4 Year/Bachelor's degree or equivalent work experience
4+ years of audit or quality assurance experience directly aligned to the specific responsibilities of this role
2+ years of managerial, supervisory, and/or demonstrated leadership experience
Excellent organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail
Ability to evaluate information and data trends, solve challenging but non-complex problems, apply sound judgment to draw conclusions and act effectively in situations with limited standardization
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Demonstrated success leading quality audit programs, ideally within retirement operations, with a focus on strengthening controls, mitigating risk, and improving operational performance
Experience managing offshore vendor partnerships, including quality governance, performance oversight, and alignment to audit standards and business objectives
Ability to lead the transformation of a quality organization from decentralized teams to a centralized, enterprise-wide model

Benefits

Comp & perks

Clearly defined career tracks and job levels
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Annual Incentive Program eligibility
Potential long-term incentives and sales incentives
Standard benefits package