Short Term Disability Claims Specialist

Lincoln Financial

. Conduct initial and ongoing interviews with claimants .

Posted 10/2/2026full-timeRemote • United StatesJunior💰 $23 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting interviews, reviewing medical records, and making ethical claim determinations while providing exceptional customer service. Proficient in financial calculations and collaborating with medical professionals to manage disability claims effectively.

Highest-signal resume keywords

Claims ManagementCustomer ServiceMedical Record ReviewFinancial CalculationsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingFinancial CalculationsMedical Record ReviewDisability ManagementAbsence Management

Soft Skills

Strong Communication SkillsExcellent Organization SkillsMulti-tasking Ability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Short Term DisabilityClaim DeterminationsCustomer NeedsCase Management

About the role

Key responsibilities & impact

Conduct initial and ongoing interviews with claimants
Obtain and review medical records
Make timely and ethical Short Term Disability claim determinations
Communicate with claimants, employers and medical professionals by phone and email to gather claim information
Collaborate with case managers, nurse case managers and consulting physicians
Review complex medical records to determine approval durations and future action plans
Complete accurate financial calculations according to company and state guidelines
Provide exceptional customer service and proactively identify customer needs and opportunities
Complete thorough training to develop skills for the role

Requirements

What you’ll need

High School diploma or GED
1-2 years of experience in claims, leaves or customer service
Strong written and verbal communication skills
Excellent organization skills with the ability to multi-task
Experience with disability and/or absence management preferred
Strong mathematical skills for payment calculations preferred
Must reside outside of a commutable distance to an office location for the remote arrangement

Benefits

Comp & perks

Clearly defined career tracks and job levels
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Flexible work arrangements
Effective productivity/technology tools and training
Annual Incentive Program eligibility (discretionary)
Potential long-term incentives and sales incentives