Social Security Claims Specialist

Lincoln Financial

. Perform and deliver routine and non-routine Social Security Disability Insurance (SSDI) assignments independently .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Social Security Disability Insurance (SSDI) processes, including claims management, policy interpretation, and effective communication with claimants and legal representatives. Proficient in navigating multiple systems and providing compassionate customer service while adhering to established procedures and deadlines.

Highest-signal resume keywords

SSDI Claims ManagementPolicy InterpretationEffective CommunicationProblem SolvingMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPolicy ReviewData EntryResearch SkillsSocial Security Offsets Posting

Soft Skills

Compassionate Customer ServiceAdaptabilityIndependent Decision MakingStrong Written CommunicationStrong Verbal Communication

Tools & Technologies

Multiple SystemsDatabasesSoftware Platforms

Industry Keywords

Social Security Disability InsuranceDisability Insurance PoliciesClaimant LiaisonOperational ImprovementsEligibility Determination

About the role

Key responsibilities & impact

Perform and deliver routine and non-routine Social Security Disability Insurance (SSDI) assignments independently
Act as a liaison between internal benefits teams, claimants, and legal representatives
Provide claimants with detailed information about SSDI benefits and coordination with disability insurance policies
Monitor claimants’ Social Security claims until a final decision is received
Deliver work according to established procedures and deadlines
Review and interpret disability insurance policies, especially other-income and offset provisions
Contact and educate claimants eligible for SSDI benefits
Provide guidance and ongoing communication regarding Social Security responsibilities and follow-up items
Accurately post Social Security offsets in applicable systems
Develop and maintain relationships with SSDI vendors and claimant attorneys
Work with internal benefits and claims teams, providing eligibility and determination updates
Investigate issues, identify root causes, and recommend operational improvements
Maintain and update knowledge of SSDI guidelines and departmental policies and procedures

Requirements

What you’ll need

High School diploma or GED or minimum Associate degree in lieu of required experience
Effective strong written and verbal communication skills
Ability to maneuver through multiple systems/databases/platforms/software
Ability to be adaptable/flexible as business needs change
2–3 years’ experience in claims or other insurance operations directly aligned to the specific duties for candidates without an Associate degree
For candidates with an Associate degree or above, 0–1 year experience in claims or other insurance operations directly aligned to the role
Ability to problem solve and make independent decisions while providing compassionate customer service
Research and data entry experience in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

Comp & perks

Annual Incentive Program eligibility (discretionary)
Long-term incentives may be available
Sales incentives may be available
Lincoln’s standard benefits package
Equal Opportunity employer
E-Verify participation