Team Lead, EDI Processing

Lincoln Financial

. Independently manage a variety of operational work and deliver accurate, high-quality results on time .

Posted 10/5/2026full-timeRemote • Nebraska • United StatesSenior💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management and customer service, with a focus on process improvement and stakeholder relationship building. Proficient in managing workloads and mentoring team members to enhance service quality and efficiency.

Highest-signal resume keywords

Eligibility Insurance Enrollment ExperienceCustomer Service ExperienceMicrosoft Office Suite ProficiencyProcess Improvement SkillsMentoring and Training Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Eligibility Insurance EnrollmentProcess ImprovementQuality TrackingWork PrioritizationDocumentation Processing

Soft Skills

Effective CommunicationStakeholder Relationship BuildingAdaptabilityProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Operational ManagementCustomer ExperienceFast-Paced EnvironmentEDI Support

About the role

Key responsibilities & impact

Independently manage a variety of operational work and deliver accurate, high-quality results on time
Provide exceptional customer service by building stakeholder relationships and responding to complex situations
Serve as the first point of contact for escalated issues and partner with internal business partners to resolve concerns
Monitor workloads, prioritize competing demands, and coordinate resources to meet service and quality standards
Identify opportunities to improve processes, enhance efficiency, reduce errors, and elevate customer experience
Serve as a subject matter expert by sharing knowledge, answering complex questions, training team members, and supporting business initiatives through quality reviews and processing documentation
Mentor team members and assist the supervisor with team quality tracking, work prioritization, escalations, and other departmental responsibilities

Requirements

What you’ll need

High School or GED
3 - 5+ Years of eligibility insurance enrollment experience that directly aligns with the specific responsibilities for this position
Ability to communicate effectively (verbal/written)
Demonstrated strong customer service experience
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work in a fast-paced environment and adapt as needed
EDI and/or assisting in EDI background/production support experience (preferred)

Benefits

Comp & perks

Clearly defined career tracks and job levels
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Annual Incentive Program eligibility
Long-term incentives, sales incentives and Lincoln’s standard benefits package