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Content Strategist III
Linda Werner & Associates, Inc. Partner with cross-functional teams to identify support content requirements for upcoming product and feature launches .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical writing and content strategy, with a focus on creating and optimizing user-facing support materials for product launches. Proficient in managing multiple projects and collaborating with cross-functional teams to ensure timely delivery of accurate content.
Highest-signal resume keywords
Technical WritingContent StrategyGenerative AI Content CreationProject ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content OptimizationHelp Center Content CreationEditingWritingContent Management Systems
Soft Skills
Critical ThinkingOrganizational SkillsPrioritizationEditorial Judgment
Tools & Technologies
Project Management Tools
Industry Keywords
Product LaunchGo-Live DatesLocalizationUser-Focused ContentConfidential Information
About the role
Key responsibilities & impact- Partner with cross-functional teams to identify support content requirements for upcoming product and feature launches
- Develop content plans aligned with launch schedules, dependencies, and go-live dates
- Audit existing support content and identify gaps, outdated information, and required updates
- Write, edit, and improve Help Center articles, chatbot content, customer support responses, and other user-facing support materials
- Create and optimize content used within Generative AI and LLM-powered support experiences
- Draft and stage confidential pre-launch content that cannot be published until go-live
- Test and dogfood pre-launch product features to validate support content before release
- Test chatbot and AI-powered support responses for accuracy and effectiveness
- Track content readiness through launch plans, master trackers, and associated project tasks
- Identify risks, dependencies, and potential blockers and communicate them to stakeholders early
- Coordinate with Localization teams to ensure content is ready across global markets within required timelines
- Ensure support content is accurate and available across applicable user entry points on launch day
- Maintain content standards, editorial guidelines, terminology, and best practices
- Manage multiple concurrent product launches with competing and frequently changing deadlines
- Recommend improvements to launch readiness processes, workflows, documentation, and tooling
- Translate complex product information into clear, concise, user-focused support content
Requirements
What you’ll need- Bachelor's degree in English, Communications, or a related field, or equivalent international university degree
- 2+ years of experience in technical writing, content strategy, support content, or a related field
- 6+ months of hands-on experience creating, optimizing, or managing content for Generative AI and/or LLM-based experiences
- Strong writing, editing, and content strategy skills
- Experience creating online Help Center content and customer support responses for mobile applications, technology products, or social platforms
- Experience working against defined product launch or go-live dates
- Experience coordinating deliverables across multiple cross-functional stakeholders
- Strong project management, prioritization, and organizational skills
- Ability to manage multiple projects or launches with shifting priorities and deadlines
- Strong critical thinking and editorial judgment when working with complex or sensitive topics
- Ability to appropriately handle confidential and pre-launch information
- Experience using content management systems and project management tools
- Demonstrated ability to deliver accurate, high-quality content within fixed deadlines
- English (Required)
- Must not require sponsorship to work in the US
Benefits
Comp & perks- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance