Customer Care Representative

Lineage

. Process customer orders . Track product availability . Handle customer inquiries and issues in a timely manner . Invoice and verify accounts accurately and in a timely manner . Verify inbound receipts for accuracy .

Posted 10/20/2026full-timeConklin • New York • United StatesMid-LevelSenior💰 $16 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing customer orders and inquiries. Proficient in maintaining accurate documentation and collaborating with teams to ensure product availability and customer satisfaction.

Highest-signal resume keywords

Customer Order ProcessingExcellent Verbal And Written CommunicationOrganizational SkillsMicrosoft Office Suite ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Invoice VerificationProduct Availability TrackingDocumentation ManagementCustomer ReportingInventory Research

Soft Skills

Multi-TaskingPrioritizationProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceOperations CoordinationWarehouse Collaboration

About the role

Key responsibilities & impact

Process customer orders
Track product availability
Handle customer inquiries and issues in a timely manner
Invoice and verify accounts accurately and in a timely manner
Verify inbound receipts for accuracy
Develop and maintain customer relationships professionally
Generate customer reports per customer request, including weekly and monthly late/bill reports
Coordinate product availability and daily shift schedules with the warehouse team
Coordinate with Operations on special client requests and expedite when necessary
Serve as the first point of contact to resolve customer issues
Maintain and file documentation in an organized and comprehensive manner
Partner with Inventory and Operations to research inventory discrepancies and misplacements

Requirements

What you’ll need

High School diploma or GED may be required depending on facility
Excellent verbal and written communication skills; English may be required
Excellent organizational skills, including ability to multi-task and prioritize workload
Proficient computer skills, including Microsoft Office Suite
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Benefits

Comp & perks

Medical insurance
Dental insurance
Basic life insurance
Disability insurance
401k retirement plan
Paid time off
Annual bonus eligibility
Minimum of 7 holidays throughout the calendar year
Hybrid schedule
Career development and promotion opportunities