Product Support Specialist

Linear

. Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery .

Posted 10/22/2026full-timeRemote • Singapore, AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-touch Enterprise support, troubleshooting technical issues, and engaging with customers through various communication channels. Proficient in documenting bugs and contributing to technical documentation while collaborating with engineering teams.

Highest-signal resume keywords

Technical Issue TroubleshootingCustomer Service SkillsSQL FamiliarityJavascript FamiliarityAPI Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Issue TroubleshootingBug ReproductionIntegration SetupSQLJavascriptAPIGitHub

Soft Skills

Excellent CommunicationAdaptabilityCuriosity

Tools & Technologies

EmailSlackTwitterRedditWindowsMacMobile

Industry Keywords

Customer EngagementEnterprise SupportProduct OperationsTechnical DocumentationKnowledge Sharing

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery
Investigate and resolve inbound customer issues reported through email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs
Surface trends and insights from customer feedback to inform product choices
Lead strategic projects improving support experience, internal knowledge sharing, and product operations
Deliver high-touch Enterprise support at scale, navigating complex account needs with Customer Success and Sales
Contribute to technical documentation and engage the technical customer community via social channels

Requirements

What you’ll need

Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base
Ability to adapt communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups
Ability to reproduce bugs with Linear and integrations in various environments, including different browsers, Windows, Mac, and Mobile
Familiarity with SQL, Javascript, APIs, and GitHub is a plus
Curiosity to learn more about SQL, Javascript, APIs, and GitHub is desirable
Currently based in Australia or Singapore

Benefits

Comp & perks

Competitive salary and equity
Employee-friendly equity terms including early exercise in the US and extended exercise windows
Daily meal and coffee stipend on every workday
Paid co-working space or desk
Health coverage (based on country requirements)
5 weeks paid vacation, plus local statutory holidays
4 months paid parental leave
Paid month off after 4 years & every 2 years thereafter
Regular team events and off-sites
Remote-first with no required commute