Product Support Specialist – APAC

Linear

. Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery .

Posted 10/22/2026full-timeRemote • Australia, SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on communication and collaboration with engineering teams. Proficient in managing complex customer needs and improving support processes through strategic project leadership.

Highest-signal resume keywords

Technical TroubleshootingCustomer Service SkillsCommunication SkillsExperience with APIsFamiliarity with SQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingAPIsSQLJavascriptBug ReproductionIntegration Setup

Soft Skills

Excellent CommunicationAdaptabilityCuriosity to Learn

Tools & Technologies

GitHubSlackTwitterRedditWindowsMacMobile

Industry Keywords

Customer EngagementEnterprise SupportTechnical DocumentationProduct OperationsKnowledge Sharing

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery
Investigate and resolve inbound customer issues reported through email, Slack, Twitter, and Reddit
Partner with the engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to inform product choices
Lead strategic projects to improve the support experience, internal knowledge sharing, and product operations
Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales
Contribute to technical documentation and engage a technical customer community via social channels

Requirements

What you’ll need

Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base
Ability to adapt your communication approach to non-technical users
Experience troubleshooting technical issues, including APIs and integration setups
Ability to reproduce bugs with Linear and its integrations in various environments, including different browsers, Windows, Mac, and Mobile
Familiarity with SQL, Javascript, APIs, and GitHub is a plus
Curiosity to learn SQL, Javascript, APIs, and GitHub is desirable
Currently based in Australia or Singapore

Benefits

Comp & perks

Competitive salary and equity
Employee-friendly equity terms including early exercise in the US and extended exercise windows
Daily meal and coffee stipend on every workday
Paid co-working space or desk
Health coverage (based on country requirements)
5 weeks paid vacation, plus local statutory holidays
4 months paid parental leave
Paid month off after 4 years & every 2 years thereafter
Regular team events and off-sites
Remote-first with no required commute