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Linear

Product Support Specialist

Linear

. Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery .

Posted 11/3/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $95,000 - $135,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on communication and collaboration with engineering teams. Proficient in documenting processes and contributing to product improvements based on customer insights.

Highest-signal resume keywords
Technical TroubleshootingCustomer Service SkillsCommunication SkillsExperience with APIsFamiliarity with SQL

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting Technical IssuesReproducing BugsIntegration SetupsSQLJavascript
Soft Skills
Excellent CommunicationAdaptability
Tools & Technologies
GitHubSlackTwitterReddit
Industry Keywords
Customer EngagementTechnical DocumentationProduct OperationsSupport Experience

Tech Stack

Tools & technologies
JavaScriptSQL

About the role

Key responsibilities & impact
  • Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery
  • Investigate and resolve inbound customer issues through email, Slack, Twitter, Reddit, and other communication channels
  • Partner with engineering to document and reproduce bugs
  • Surface trends and insights from customer feedback to inform product choices
  • Lead strategic projects improving the support experience, internal knowledge sharing, and product operations
  • Engage a technical customer community through social channels
  • Contribute to technical documentation

Requirements

What you’ll need
  • Passion about technology, quality, and Linear’s mission
  • Excellent communication and customer service skills and experience working with a technical or engineering user base
  • Ability to adapt communication to non-technical users
  • Experience troubleshooting technical issues, including APIs and integration setups
  • Ability to reproduce bugs with Linear and integrations in various environments (different browsers, Windows, Mac, Mobile)
  • Familiarity with SQL, Javascript, APIs, and GitHub is a plus
  • Based in U.S. or Canada Eastern or Central Time only

Benefits

Comp & perks
  • Competitive salary and equity
  • Employee-friendly equity terms including early exercise in the US and extended exercise windows
  • Daily meal and coffee stipend on every workday
  • Paid co-working space or desk
  • Health coverage (based on country requirements)
  • 5 weeks paid vacation, plus local statutory holidays
  • 4 months paid parental leave
  • Paid month off after 4 years & every 2 years thereafter
  • Regular team events and off-sites
  • Remote-first with no required commute
  • Optional co-working offices in San Francisco, New York, and London