Senior Customer Success Advocate

LineLeader by ChildcareCRM

. Lead post-sales activities for a portfolio of strategic mid-market customers .

Posted 10/30/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management with a strong focus on SaaS/Cloud solutions, data analysis, and effective communication. Capable of building long-term customer relationships and driving operational improvements through strategic planning and execution.

Highest-signal resume keywords

Customer Success ManagementSaaS/Cloud SolutionsData AnalysisExecutive Business ReviewsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven Problem SolvingAccount Renewal ManagementKPI IdentificationCustomer Success PlansOperational Recommendations

Soft Skills

Client EmpathyProactive InitiativeCollaborationPresentation SkillsMulti-Tasking

Industry Keywords

Customer RelationshipsCustomer AdoptionRisk MitigationValue DriversBusiness Use Cases

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead post-sales activities for a portfolio of strategic mid-market customers
Build strong customer relationships through product knowledge, planning, and execution
Own account renewal, health, and platform maintenance
Translate technical problems into solutions addressing customers’ value requirements
Present to audiences at all organizational levels
Retain long-term relationships by providing value and acting as a trusted advisor
Prepare and present impactful Executive Business Reviews (XBRs)
Analyze data to discover insights and drive operational recommendations
Identify risks, KPIs, and improvement opportunities
Collaborate with internal teams to develop clear action plans
Establish and oversee customer adoption and ensure training needs are met
Develop best practices to remove friction, reduce manual workflows, and drive ROI and LTV
Identify and mitigate account risk and prevent churn
Create, plan, and drive Customer Success Plans
Advise and collaborate internally as the voice of the customer
Facilitate collaboration with Product, Engineering, Sales, Professional Services, and other teams

Requirements

What you’ll need

Minimum of 4 years as a Customer Success Manager or comparable role
Experience understanding SaaS/Cloud solutions and technology required
Analytical and curious mindset with a data-driven approach to problem-solving
Demonstrated ability to communicate, present, and influence effectively at all levels of an organization
Strong client empathy and understanding of customers’ business use cases and value drivers
Passion for solving complex business problems and articulating customer needs to internal stakeholders
Strong communication and customer webinar interaction skills
Excellent written and oral communication skills in English
Ability to multi-task and provide excellent follow-up in a fast-paced, multiple-account environment
Demonstrated ability to be proactive, globally collaborate, and take initiative
Fast learner, adept at understanding and articulating new technologies in the digital landscape

Benefits

Comp & perks

18 days of PTO
11 paid holidays
Paid charity days
Birthday off
Medical, dental, and vision insurance plans paid 100% by the employer
401K program
6–12 weeks of paid parental leave
Continuing education time and reimbursements for professional development
Quarterly company culture events
Fully remote work