Customer Training and Success Specialist

Lingraphica

. Deliver one-on-one and small group training for people with communication challenges and their care partners .

Posted 10/9/2026full-timeRemote • New Jersey • United StatesJuniorMid-Level💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in AAC and communication partner training, with a strong ability to deliver tailored, engaging instruction to diverse learners. Proficient in using Microsoft Office and virtual meeting platforms to enhance training delivery and documentation.

Highest-signal resume keywords

Speech-Language Pathologist ExperienceAAC Training ExpertiseProficiency with Microsoft OfficeStrong Communication SkillsTeletherapy Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AAC TrainingClinical InstructionDevice InstructionTraining AdaptationCustomer Interaction Documentation

Soft Skills

EmpathyCreativityOrganizationProactivityContinuous Improvement

Tools & Technologies

Microsoft OfficeZoomCRM Software

Industry Keywords

Communication ChallengesCare PartnersLingraphica DeviceUser FeedbackLearning Styles

About the role

Key responsibilities & impact

Deliver one-on-one and small group training for people with communication challenges and their care partners
Facilitate group training sessions through the Lingraphica Device Users Community
Provide adaptable training, from introductory sessions to ongoing check-ins
Teach both device mechanics and application in customers' daily lives
Document customer interactions and outcomes in the CRM
Identify and share recurring training needs, user feedback, and adoption challenges
Collaborate with Product, Sales, Marketing, and Support teams to improve the learner experience and inform future enhancements
Perform other projects and duties as assigned

Requirements

What you’ll need

Experience as a Speech-Language Pathologist or SLPA
At least 2 years of experience providing AAC training, clinical instruction, or related teaching/coaching experience
Expertise in AAC and communication partner training
Proficiency with Microsoft Office
Proficiency with Zoom or other virtual meeting platforms and/or experience with teletherapy
Strong ability to deliver clear, empathetic, and practical device instruction to individuals and groups
Ability to tailor training to different learning styles, personas, and knowledge levels
Ability to translate complex product functionality into simple, engaging training
Creativity in adapting training to diverse customer needs
Strong communication skills
Organized and proactive, with a focus on continuous improvement
Must be authorized to work in the U.S. as verified through E-Verify

Benefits

Comp & perks

Remote work from a home office
Reliable and secure internet access for remote work
Comprehensive benefits package
Inclusive and supportive workplace
Reasonable accommodations for individuals with disabilities
No travel required for temporary positions