Senior Manager, Process Improvement

Lingraphica

. Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance .

Posted 10/28/2026full-timeRemote • New Jersey • United StatesSenior💰 $109,000 - $129,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in RevOps and change management, with a strong ability to translate business requirements into effective system and process designs. Proven track record in cross-functional stakeholder management and operational effectiveness strategies within regulated environments.

Highest-signal resume keywords

RevOps Leadership ExperienceChange Management ExpertiseCross-Functional Stakeholder ManagementData Literacy and Reporting LogicExperience with HubSpot or Comparable CRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentBusiness Process DesignMetrics Definition and ValidationMulti-Workstream Project ManagementGovernance Framework Familiarity

Soft Skills

Strong Written CommunicationStakeholder Impact AnalysisAbility to Handle Sensitive Change Contexts

Tools & Technologies

HubSpotCRM Platforms

Industry Keywords

DME Sales Process FamiliarityHealthcare Change ManagementProgram Governance in Regulated EnvironmentOperational Effectiveness StrategyValue Stream Mapping

About the role

Key responsibilities & impact

Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance
Serve as business owner for enterprise systems, information architecture, workflows, and business automations
Own data trustworthiness for pipeline, forecast, and attribution reporting
Partner with Finance on forecast and reporting alignment
Provide business input for reporting and BI needs, partnering with Technology on build-out
Own business process roadmaps and change-request intakes
Drive tool adoption across business functions
Build and execute change management plans, including stakeholder impact analysis, communications, and training
Own internal change-management communications and calibrate them by audience
Identify and manage adoption risk, resistance, and morale impacts
Coordinate training and enablement planning
Liaise between project teams and impacted functions to resolve or escalate issues
Build a long-term operational effectiveness strategy using industry best practices such as RevOps, Lean, and Value Stream Mapping
Escalate change risks to the Executive Team
Define and maintain project governance structure
Own status-reporting cadence, scorecards, and milestone tracking
Facilitate steering committee and Executive Team touchpoints
Maintain the risk register and escalation path

Requirements

What you’ll need

5+ years’ experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership capacity
Accountability for process development
Track record translating business requirements into system and process design
Cross-functional stakeholder management across Sales, Marketing, Operations, and Finance
Experience with HubSpot or a comparable CRM platform
Data literacy, including defining and validating metrics/reporting logic
Background in change management
Strong written communication and ability to adjust tone and detail by audience
Comfort handling sensitive change contexts, such as reorganizations and workflow disruption
Experience running multi-workstream projects and programs
Familiarity with formal governance frameworks, including steering committees, RACI, and escalation structures
Comfortable presenting status to executive and board audiences
Ability and willingness to travel within the U.S., including airline travel
DME/Healthcare sales process familiarity preferred
Change management experience in a healthcare or regulated environment preferred
Program governance experience in a regulated environment preferred
Reliable and secure internet access
Ability to operate a computer with or without reasonable accommodation
Must be authorized to work in the U.S. as confirmed through E-Verify

Benefits

Comp & perks

Comprehensive benefits package
Remote work from a home office
Reasonable accommodations for individuals with disabilities
Inclusive and supportive workplace
Travel for in-person team and all-company meetings