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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community engagement and outreach strategies, with a strong focus on building relationships with interpreters and stakeholders. Proficient in managing recruitment campaigns and analyzing feedback to enhance interpreter experiences and program effectiveness.
Highest-signal resume keywords
Community EngagementInterpreter RelationsProject ManagementCommunication SkillsData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessOutreach StrategiesRecruitment CampaignsData AnalysisProgram Development
Soft Skills
Interpersonal SkillsOrganizational SkillsCollaboration
Tools & Technologies
Google WorkspaceMicrosoft OfficeCRM SystemsInterpreter Management SystemsSurvey Tools
Industry Keywords
Language ServicesHealthcare InterpretingCommunity OrganizationsProfessional AssociationsContinuing Education
About the role
Key responsibilities & impact- Develop and maintain strong relationships with interpreters across Linguava’s network
- Create opportunities for interpreters to connect with Linguava, one another, and its mission
- Develop outreach and engagement strategies to activate inactive, underutilized, or disconnected interpreters
- Gather interpreter feedback and identify improvements to their experience
- Support interpreter recruitment and network growth with the Recruiting team
- Identify outreach channels including community organizations, professional associations, educational programs, industry events, and social networks
- Develop targeted recruitment campaigns based on priority languages, locations, client needs, and service gaps
- Represent Linguava at interpreter events, community gatherings, conferences, career fairs, and other activities
- Build relationships with interpreter organizations, schools, professional associations, and community groups
- Share Linguava’s mission, opportunities, services, and interpreter experience
- Partner with Operations, Recruiting, Interpreter Relations, and leadership to address demand and coverage gaps
- Develop programs connecting interpreters to priority clients, geographies, languages, assignments, and locations
- Coordinate continuing education, professional development, CEU opportunities, and interpreter education programs
- Communicate client-specific requirements and professional expectations
- Conduct proactive outreach and re-engage inactive interpreters
- Identify trends and bring actionable insights to internal teams
- Collaborate with Recruiting, Interpreter Relations, Operations, Client Success, and leadership
- Create feedback loops between interpreters and internal teams
- Maintain an annual calendar of engagement, recruitment, community, and professional development activities
- Coordinate events, vendors, communications, materials, and logistics
- Track participation, outreach activity, engagement, and recruitment results
- Analyze feedback and improve engagement and recruitment programs
- Manage program-related budgets and resources as needed
- Travel throughout Oregon, with occasional out-of-state travel and evening or weekend events
Requirements
What you’ll need- 2+ years of experience in customer success, customer or vendor relations, interpreter relations, community engagement, credentialing, or a related field
- Experience building relationships and conducting proactive outreach
- Experience working in language services, healthcare, interpretation, translation, or a related field
- Experience working as an interpreter or directly with interpreters
- Strong communication and interpersonal skills
- Strong organizational and project management skills
- Ability to work independently while collaborating effectively across teams
- Comfort representing an organization at community events and professional gatherings
- Ability to travel throughout the Portland metro area and occasionally elsewhere as needed
- Commitment to confidentiality, professionalism, and providing an excellent experience for interpreters and clients
- Experience developing community engagement, outreach, or activation programs
- Experience working with professional associations, educational institutions, or community organizations
- Familiarity with healthcare interpreting standards, credentialing, or continuing education requirements
- Bachelor’s degree or equivalent combination of education and experience
- Google Workspace
- Microsoft Office
- CRM, interpreter management, or scheduling systems
- Reporting dashboards and basic data analysis
- Survey or feedback tools
- Ability to learn new systems and technology quickly
- Legally authorized to work in the United States
- Must be able to meet hybrid in-office expectations 3 days per week at the Portland HQ
Benefits
Comp & perks- 5% bonus
- Company-paid employee medical, dental, and vision coverage
- Company-paid life, AD&D, and long-term disability insurance
- Paid time off
- Paid holidays and floating holiday
- Volunteer Time Off (VTO)
- 401(k) with company match
- Opportunities for professional development and growth
- Hybrid work arrangement
