Senior Manager, Legal Operations Technology

Link Logistics

. Serve as the Legal department’s owner for multi-year Legal Technology transformation initiatives .

Posted 10/5/2026full-timeUnited StatesSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in legal technology transformation, including the implementation and optimization of low-code/no-code solutions. Proficient in project management, stakeholder communication, and aligning technology strategies with legal business goals.

Highest-signal resume keywords

Legal Technology TransformationLow-Code/No-Code SolutionsProject ManagementStakeholder ManagementLegal Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legal TechnologyWorkflow OptimizationProcess ImprovementAI-Based ToolsCLM ToolsELM ToolsSystem EnhancementGovernance DefinitionRequirements GatheringPerformance Metrics Tracking

Soft Skills

CommunicationInfluencing SkillsComfort with AmbiguityChange ManagementTraining Delivery

Tools & Technologies

IroncladLitifyJosefLegal TrackerSalesforceSharePointYardiMicrosoft CopilotClaudeHarvey

Certifications & Qualifications

CLOCACC Legal OperationsLegalOps.com Certifications

Industry Keywords

Legal OperationsIn-House Legal DepartmentAsset-Intensive IndustryAgile Delivery ModelsCommercial Real Estate

About the role

Key responsibilities & impact

Serve as the Legal department’s owner for multi-year Legal Technology transformation initiatives
Oversee the Legal department program budget and keep Legal Leadership apprised of progress and concerns
Maintain familiarity with the legal technology stack and collaborate with Legal and IT teams to redesign and streamline workflows
Identify process optimization opportunities and participate in mapping future-state process designs
Build workflows in low-code/no-code legal technology solutions, including CLM and ELM tools, and oversee day-to-day upkeep
Ensure technology decisions and configurations align with evolving Legal department business needs
Serve as the day-to-day liaison with Link’s Technology team for implementations, troubleshooting, and enhancements
Triage and manage business-side support requests and escalations, coordinating root-cause resolution with Technology
Maintain standard form agreements, intake forms, templates, playbooks, workflows, FAQs, and quick reference guides
Partner with Legal Operations leadership to align technology strategy with departmental and business goals
Advise on emerging legal technologies, including AI, automation, and analytics, to increase productivity and efficiency
Deliver training initiatives to maximize tool utilization across the legal team and business partners
Coordinate discovery, requirements gathering, recommendations, UAT, defect tracking, and business readiness for go-live
Identify, track, and interpret key performance metrics across legal technology platforms
Demonstrate return on investment and identify opportunities for further automation or process improvement
Drive change-management activities and communications to ensure adoption of Legal Technology initiatives

Requirements

What you’ll need

Bachelor’s degree in Business, Law, Information Systems, or a related field; equivalent experience considered
8+ years of experience in legal operations, legal technology, or a related technology-management role within an in-house legal department or law firm innovation/operations function
Experience leading the business side of legal technology platforms such as Ironclad, Litify, Josef, and Legal Tracker, or comparable CLM, matter management, or e-billing tools
Ownership of implementations, system enhancement opportunities, process improvement, training, and adoption across platforms
Prior hands-on experience as a developer or administrator
Ability to apply technical background to low-code/no-code legal technology solutions, such as CLM and ELM
Practical experience building workflows in AI-based tools such as Claude, Microsoft Copilot, or Harvey
Experience defining governance, evaluation criteria, and use-case prioritization for AI-assisted legal workflows
Systems thinking at a portfolio level and ability to connect legal business strategy to a coherent operating model across systems
Comfort with ambiguity and change in evolving environments
Excellent project management, communication, and stakeholder-management skills
Executive-level written and verbal communication and ability to influence across varied audiences
Preferred: Experience in commercial real estate, industrial, or another asset-intensive industry
Preferred: Familiarity with Salesforce, SharePoint, and Yardi
Preferred: Experience working in Agile or hybrid delivery models, including backlog input, UAT, and sprint participation
Preferred: Active participation in the legal operations ecosystem through organizations such as CLOC, ACC Legal Operations, or LegalOps.com, or equivalent industry certifications and credentials

Benefits

Comp & perks

Health insurance coverage
Retirement savings plan
Paid holidays
Paid time off