IT Field Technician

Links Healthcare

. Configure, set up, and troubleshoot laptops and other endpoint devices .

Posted 10/14/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $70,304 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring, troubleshooting, and supporting laptops and endpoint devices, with a strong focus on operating systems, security protocols, and user guidance. Proven ability to manage technical support requests and collaborate effectively with IT teams in a fast-paced environment.

Highest-signal resume keywords

Laptop Hardware InstallationOperating System Installation (Windows, macOS)Technical Support ExperienceTroubleshooting Software and Network IssuesSecurity Protocols and Encryption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Laptop ConfigurationOperating System InstallationTroubleshootingSoftware UpgradesNetwork ConnectivityAntivirus InstallationInventory ManagementDocumentationEncryption ConfigurationPassword Policy Management

Soft Skills

Team CollaborationIndependent WorkProblem SolvingUser GuidanceAdaptability

Tools & Technologies

IT Ticketing SystemVPNFirewallOffice Productivity ToolsAntivirus Software

Certifications & Qualifications

Associate’s Degree in ITIT Certification

Industry Keywords

IT HelpdeskDesktop SupportTechnical ConfigurationSecurity PoliciesPeripheral Devices

Tech Stack

Tools & technologies

FirewallsMacOS

About the role

Key responsibilities & impact

Configure, set up, and troubleshoot laptops and other endpoint devices
Install operating systems, necessary software, and drivers on new laptops
Configure laptops for network access in compliance with security policies, including VPN and firewall requirements
Install office productivity tools and antivirus software while ensuring proper licensing
Provide first-level technical support for hardware, software, and peripheral issues
Troubleshoot laptop performance, operating system, and connectivity issues
Handle software upgrades, patches, and application troubleshooting requests
Maintain inventories of laptops, peripherals, and related equipment
Track laptop configurations, serial numbers, and software installations
Guide users on proper laptop use and maintenance
Document and update user requests in the IT ticketing system through resolution
Configure encryption, password policies, and security updates
Collaborate with IT support staff and departments on hardware and software rollouts or upgrades
Resolve escalated issues and perform in-depth troubleshooting with the IT team
Provide support with on-site or remote flexibility, heavy travel, and potential after-hours urgent support

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree or certification in IT or related field preferred
Proven experience working in an IT helpdesk, desktop support, or technical configuration role
Hands-on experience with laptop hardware and operating system installations (Windows, macOS, etc.)
Strong knowledge of computer hardware, operating systems, and peripheral devices
Familiarity with troubleshooting software and network connectivity issues
Familiarity with security protocols, firewalls, and encryption technologies
Ability to work independently and as part of a team in a fast-paced environment
Heavy travel and potential after hours support for urgent matters