Senior Customer Success Manager – Strategic/Enterprise Team

LinkSquares

. Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.

Posted 11/9/2026full-timeBoston • Massachusetts • United StatesSenior💰 $90,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving business value through strategic account management, including renewals, upsells, and cross-sells in a SaaS environment. Proficient in utilizing CRM tools to enhance customer engagement and ensure product adoption.

Highest-signal resume keywords

Customer Relationship ManagementRenewal NegotiationUpselling and Cross-SellingSalesforce ProficiencyProcess-Oriented Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal ManagementUpsell StrategyCross-Sell StrategySaaS ExperienceCustomer Success Planning

Soft Skills

Relationship BuildingProactive CommunicationCollaboration

Tools & Technologies

SalesforceGong.ioOutreachCatalyst

Industry Keywords

Customer SuccessSaaSAccount Management

About the role

Key responsibilities & impact

Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
Act as the primary point of contact for the customer portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
Manage the renewal process for designated accounts.
Identify upsell and cross-sell opportunities that introduce new features and drive additional value.
Connect customers with the right internal and external resources to resolve inquiries, collaborating with Product, Support, and Sales teams.
Educate customers on product updates and best practices to ensure deep adoption and alignment with evolving operational needs.
Guide and strategically partner with customers throughout their lifecycle, from onboarding through renewal.

Requirements

What you’ll need

5+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
Ability to build strategic relationships at various levels, both internally and externally.
Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k retirement plan with a company match
Equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
Flexible paid time off
Generous parental leave
Life insurance
Disability insurance