Clinical Program Manager

Linus Health

. Own a portfolio of customer relationships and build trust with clinical, operational, technical, and executive stakeholders .

Posted 10/23/2026full-timeRemote • Massachusetts • United StatesSeniorLead💰 $125,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in clinical program management and healthcare delivery, with a strong focus on customer relationship management, strategic planning, and operational execution. Capable of leading complex healthcare initiatives while optimizing workflows and ensuring successful clinical adoption.

Highest-signal resume keywords

Clinical Program ManagementCustomer Relationship ManagementHealthcare Delivery ExperienceStrategic PlanningChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical WorkflowsProgram Performance TrackingAccount Strategy DevelopmentUtilization TrackingRenewal PlanningUpsell Opportunities IdentificationCross-Sell Opportunities IdentificationForecast ManagementDigital Health TechnologiesCognitive Assessment Technologies

Soft Skills

Strong CommunicationConsultative JudgmentExecutive-Level Relationship SkillsProblem SolvingTeam Collaboration

Industry Keywords

Healthcare OperationsClinical AdoptionCustomer RetentionWorkflow ActivationChange ManagementClinical Needs AssessmentService DesignUser Experience OptimizationClinical TrainingOperational Leadership

About the role

Key responsibilities & impact

Own a portfolio of customer relationships and build trust with clinical, operational, technical, and executive stakeholders
Translate customer goals into account strategies, milestones, success measures, and coordinated plans
Lead clinical programs, workflow activation, clinical adoption, user readiness, change management, and training plans
Track utilization, program performance, customer commitments, and outcomes
Identify gaps, coordinate corrective action, and communicate progress and recommendations to customer stakeholders
Partner with Service Design, Support, Product, Medical, and Analytics to optimize workflows, user experience, and program impact
Own retention, renewals, commercial performance, and assigned commercial targets
Develop renewal plans, manage commercial risks, maintain accurate forecasts, and address retention or growth threats
Identify upsell and cross-sell opportunities and support expansion plans with Sales
Maintain account plans, milestones, decisions, risks, and follow-up actions
Orchestrate internal contributors and ensure coordinated customer delivery
Surface workflow barriers, clinical needs, and customer feedback to inform product, service, and experience strategy

Requirements

What you’ll need

7+ years of clinical training or substantial experience in healthcare delivery, clinical operations, or clinical program management
Backgrounds in nursing, medicine, allied health, or related fields strongly preferred
Experience leading complex healthcare programs or customer relationships across clinicians, administrators, operational leaders, and technical teams
Strong understanding of clinical workflows, clinician adoption, and organizational change
Experience with digital health or cognitive assessment technologies is a plus
Ability to translate strategic objectives into concrete deliverables, track outcomes, and solve problems across teams
Strong communication, consultative judgment, and executive-level relationship skills
Commercial acumen and willingness to own customer retention and expansion
Direct renewal or account-growth experience is valuable but not required for candidates with strong clinical program leadership
Ability to travel to customer sites as needed, up to 30%

Benefits

Comp & perks

Equity
Comprehensive health benefits
Unlimited PTO
Monthly flex day
401(k) plan with employer match