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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Customer Success initiatives, driving net revenue retention, and managing account strategies to enhance customer adoption and expansion. Proven ability to build relationships with technical executives and translate technical benefits into business outcomes.
Highest-signal resume keywords
Account Management LeadershipNet Revenue RetentionB2B SaaS ExperienceOperational SkillsExecutive Presence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success StrategyAccount ManagementData-Driven Decision MakingForecasting ModelsPlaybook Development
Soft Skills
Relationship BuildingCommunicationLeadershipEngagement
Tools & Technologies
DashboardsCustomer Insights Tools
Industry Keywords
DevOpsDatabaseInfrastructureDeveloper ToolingB2B
About the role
Key responsibilities & impact- Lead and scale Liquibase's Customer Success organization
- Directly oversee Customer Success Account Executives who own customer relationships, renewals, and expansion
- Own retention and expansion targets across the managed book of business
- Define and oversee account management strategy to increase customer adoption and expansion
- Identify at-risk accounts and execute risk mitigation plans to protect ARR
- Build and maintain multi-threaded relationships with technical executives
- Translate database DevOps benefits into business outcomes
- Reduce implementation timelines and drive systematic team-by-team adoption
- Serve as the voice of the customer with Sales, Engineering, Product, and Support
- Provide customer insights that drive product innovation and customer success
- Partner strategically with Sales, Product, and Engineering
- Build repeatable processes and develop high-performing managers and individual contributors
- Drive net revenue retention, customer health, and the overall post-sale customer experience
Requirements
What you’ll need- 3+ years of experience in an Account Management leadership role
- Proven track record owning and driving net revenue retention, renewals, and expansion revenue in a B2B SaaS or enterprise software environment
- Prior experience as an individual contributor Account Manager with successful results in expansions and high retention rates
- Strong operational skills, including building playbooks, dashboards, and forecasting models, and using data to drive decisions
- Excellent executive presence and ability to engage credibly with customer executives and internal leadership
- Experience selling to Engineering Leaders in large Enterprises
- Bachelor's degree or equivalent work experience
- Located in the United States
- Experience in DevOps, database, infrastructure, or developer tooling markets is nice to have
Benefits
Comp & perks- Remote-first culture, potential for company-wide in-person gatherings
- Home office allowance for remote workers
- Meaningful equity
- Comprehensive health, vision, and dental benefits - country dependent
- Generous paid time off and paid holidays
- 401k match program (US only)
- Growth opportunities and ability to move up within the company
- Transparent and collaborative team environment
- Opportunity to make a meaningful impact
- Opportunity to work with new technologies and learn from experienced professionals