Website Support Specialist

Lisinski Law Firm

. Apply updates to WordPress hosting, CMS core, plugins, themes, and server-side components .

Posted 10/8/2026full-timeRemote • Colombia, Costa Rica, Dominican RepublicJunior💰 COP 55,956,245 - COP 60,132,084 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in WordPress administration, including core updates, plugin management, and security best practices. Proficient in DNS management, SSL/TLS configuration, and web analytics using Google Analytics 4.

Highest-signal resume keywords

WordPress AdministrationDNS ManagementSSL/TLS ConfigurationGoogle Analytics 4Web Security Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSTroubleshootingWeb Hosting EnvironmentsBackup ManagementPlugin ManagementDomain ManagementServer-Side ComponentsAnalytics ConfigurationTicket Management

Soft Skills

Technical CommunicationCollaborationProblem-SolvingIndependence

Tools & Technologies

CPanelPleskCloudflareWordfenceSucuriGoogle Search ConsoleGA4

Certifications & Qualifications

Associates Degree in Information TechnologyAssociates Degree in Computer Science

Industry Keywords

Web SupportWeb AdministrationWeb OperationsManaged HostingWAF

Tech Stack

Tools & technologies

DNSLinuxMacOSWordPress

About the role

Key responsibilities & impact

Apply updates to WordPress hosting, CMS core, plugins, themes, and server-side components
Monitor websites for vulnerabilities, malware, and security advisories and remediate issues
Administer WordPress and other CMS platforms, including users, roles, plugins, and themes
Troubleshoot site errors, plugin conflicts, and broken functionality
Manage and verify backups and maintain restore and rollback procedures
Test changes in staging environments before promoting them to production
Manage domain registrations, renewals, and transfers
Configure and troubleshoot DNS records, including A, CNAME, MX, TXT, SPF, DKIM, and DMARC
Diagnose DNS propagation issues with registrars and hosts
Manage SSL/TLS certificate issuance, renewal, and installation
Harden hosting environments using access controls, file permissions, and WAF/security rules
Support and troubleshoot third-party integrations, including web forms, CRM, marketing tools, chat, lead generation, analytics, and webhooks/APIs
Configure and maintain analytics and tracking using GA4, Search Console, and tag management
Produce recurring traffic and performance reports and flag anomalies
Serve as the primary contact for website-related requests through the ticketing system
Maintain documentation and runbooks and escalate complex issues appropriately
Collaborate with internal teams, vendors, and nontechnical stakeholders

Requirements

What you’ll need

Associates degree in Information Technology, Computer Science, or other related field
1-3 years of experience in web support, web administration, or web operations
Previous experience with WordPress administration, including core/plugin/theme updates, configuration, and security
Demonstrated DNS and domain-management fundamentals
Familiarity with SSL/TLS, backups, and web security best practices
Basic HTML/CSS and strong general troubleshooting skills
Clear technical communication skills and ability to explain technical concepts to non-technical users
Ability to manage a ticket queue independently while contributing effectively to a collaborative team environment
Working knowledge of web hosting environments, including managed hosting, cPanel/Plesk, and basic Linux
Experience with Google Analytics 4 and Search Console
Modern computer equipment meeting the specified Windows 11 or macOS requirements
At least 8 GB of RAM
Fast hard drive with sufficient available storage
Experience with CDN/WAF (e.g., Cloudflare) and security plugins (Wordfence, Sucuri) is a plus
Experience with Google AdSense is a plus

Benefits

Comp & perks

Paid Time Off (PTO) – including vacation, sick leave, and personal days, consistent with the local country’s requirements
Paid Holidays – country-specific public holidays
Locally aligned health benefits – such as medical, dental, vision, disability, and other required national benefits aligned to local laws and norms
Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and handled
Retirement or pension contributions – based on each country’s legal and cultural standards
Employee support and compliance protection – including access to local HR experts for questions about laws, culture, or benefits