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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account management and customer success, with a strong focus on expansion and revenue retention across multi-site industrial accounts. Proficient in building governance structures and account plans while effectively navigating customer relationships and internal stakeholder dynamics.
Highest-signal resume keywords
Enterprise Account ManagementCustomer SuccessGovernance StructuresIndustrial Data ArchitectureExpansion Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Multi-Site Account ManagementValue EngineeringAsset ModelingOT/IT Data ContextualizationKPI Definition
Soft Skills
High Emotional IntelligenceEffective CommunicationStakeholder Navigation
Tools & Technologies
Customer Relationship Management (CRM) SystemsProject Management Tools
Industry Keywords
Industrial SoftwareManufacturingOperational TechnologySystems IntegrationPartner-Led Deployments
About the role
Key responsibilities & impact- Own expansion and revenue retention across a regional book of enterprise industrial accounts
- Work as an overlay to the Account Executive
- Diagnose each customer's readiness to scale from single-site deployment to a governed, multi-site enterprise standard
- Work directly with central customer teams to build account plans and governance
- Conduct structured interviews with internal stakeholders and customer teams
- Run Value Engineering engagements defining shared KPIs, asset models, and rollout approaches
- Build and maintain multi-site rollout roadmaps tied to customer initiatives
- Establish governance through program owners, site champions, and operating cadences
- Track renewals, identify engagement drop-off, and coordinate save plans with Customer Success and the AE
- Run weekly account syncs with Pre-Sales, Customer Engineering, and Project Management
- Lead forecast calls for SAM-supported accounts and quarterly readouts to sales and CS leadership
- Package successful approaches into success stories and lead internal enablement
Requirements
What you’ll need- 5+ years in enterprise account management, customer success, or expansion sales for industrial, manufacturing, or OT/IT software
- Experience working accounts at multi-site or multi-plant scale
- Track record standing up governance or program structures with named executive sponsors and cross-site stakeholders
- High emotional intelligence and ability to navigate customer-side politics
- Ability to communicate uncomfortable truths to executive sponsors without losing the room
- Comfortable working as an overlay without closer's authority
- Experience owning or directly influencing both expansion and renewal numbers in a book of business
- Working knowledge of industrial data architecture, including edge computing, asset modeling, and OT/IT data contextualization
- Experience building and maintaining formal joint account plans alongside an Account Executive
- Startup or scale-up experience building motions or playbooks from scratch
- Experience with systems-integrator or partner-led deployments in manufacturing environments
Benefits
Comp & perks- Hybrid workplace arrangement
- Opportunity to build infrastructure enabling industrial AI
- Work on real-world industrial data, edge computing, and AI problems
- Direct impact on product and company trajectory
- Ownership, visibility, and ability to shape the product and company
- Collaborative, curious, low-ego culture
- Work alongside experienced operators, engineers, and leaders
- Global manufacturer and technology-partner exposure