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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract administration and proposal preparation, with strong attention to detail and proficiency in Excel. Capable of effectively communicating with customers and internal teams to drive service contract sales and ensure compliance with contract law.
Highest-signal resume keywords
Contract AdministrationProposal PreparationExcel ProficiencyCustomer Service ExperienceAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract Law UnderstandingMathematics ProficiencyBasic StatisticsDeductive ReasoningService Agreement Management
Soft Skills
Written CommunicationOral CommunicationInterpersonal SkillsTeam-Oriented BehaviorProblem-Solving
Tools & Technologies
SAPBusiness Systems
Industry Keywords
Service Agreement ProposalsContract Lifecycle ManagementSales Revenue TargetsOrder ProcessingCustomer Inquiries
About the role
Key responsibilities & impact- Proactively monitor reports to prepare and send accurate equipment service agreement proposals to customers
- Monitor existing contract lifecycles and prepare renewal service agreements timely
- Respond to customer, Technical Service Representative, and Account Executive requests for proposals and supporting documents
- Follow up on outstanding proposals to finalize service agreements and increase service revenue
- Work with the team to achieve service contract sales revenue targets
- Review requested agreement language revisions and accept or reject changes with comments, independently or with department management/legal
- Respond professionally to high-volume calls and emails from internal and external customers
- Ensure contract review for all service agreement purchase orders and send finalized agreements with purchase order acknowledgment emails
- Confirm future billings are established correctly in the business system
- Set up and maintain service contract records in business systems
- Develop and maintain detailed knowledge of company products to respond effectively to customer service agreement requests
- Work with Customer Service, Credit, and other departments to support order processing and inquiries
- Complete other assigned projects
Requirements
What you’ll need- Bachelor's degree in business or other related field
- Two years relevant experience or, in lieu of a degree, six or more years relevant experience
- Contract administration experience preferred
- Inside Sales and/or Customer Service experience
- Proficient in contract administration, including having or obtaining an understanding of contract law and terminology
- Demonstrated ability for attention to detail
- Intermediate to Advanced Excel skills
- Demonstrated skill and proficiency with mathematics, basic statistics, and deductive reasoning
- Written and oral communication skills
- Excellent interpersonal skills and ability to work effectively with all levels within the business organization, partners, and customers
- Ability to work independently and demonstrate skilled team-oriented behavior
- Willingness to take ownership and accept responsibility for actions and decisions
- Skilled in various computer programs; SAP experience preferred
- Ability to solve complex problems and outline solutions clearly
- Big picture focus relative to contract issues
- Ability to perform effectively under pressure
- Sit 80%, stand/walk 20%
- Repetitive use on computer
- Oral comprehension
- Written comprehension
- Memorization
Benefits
Comp & perks- Health benefits – Medical, Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
- Discretionary annual bonus