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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support within advertising technology and SaaS environments, with a strong focus on customer satisfaction and effective problem-solving. Proficient in SQL querying and capable of diagnosing complex technical issues independently.
Highest-signal resume keywords
Technical Support ExperienceSQL QueryingCustomer Service ExcellenceAdvertising Technology KnowledgeProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQL QueryingTechnical TroubleshootingDatabase QueryingSoftware Technology SupportAdvertising Technology
Soft Skills
Great Communication SkillsResourcefulnessCollaborationDependabilityProactive Personality
Certifications & Qualifications
Bachelor's Degree or Equivalent
Industry Keywords
Customer SupportMarketing ServicesSaaS SupportClient SatisfactionTechnical Guidance
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Solve technical challenges as they arise while using soft skills to delight clients
- Manage a ticket queue and provide technical guidance and troubleshooting
- Enable client satisfaction and company growth
- Work with LiveRamp’s Global Customer Support team
- Provide technical support to brands, advertisers, agencies, financial institutions, and data providers
- Resolve clients’ technical support tickets while delivering excellent customer service
- Contribute to building a great company
Requirements
What you’ll need- Willingness to work in a standard 9am-5pm window, with some flexibility; possible occasional on-call or weekend availability
- Comfortable talking to customers over video conferences
- Bachelor’s degree or equivalent
- 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
- History of resolving customer issues quickly with sustainable solutions
- Track record of facilitating processes that improve experiences for internal and external stakeholders
- Experience with advertising or marketing technology, or SaaS support
- Experience with or eagerness to learn diagnosing technical issues and complex system troubleshooting without step-by-step guidance, including querying databases and digging into logs
- Resourcefulness and ability to find answers
- Great communication skills with external customers and internal stakeholders
- Ability to respond promptly and follow through on projects to completion
- Ability to work and succeed in ambiguous situations with little direction
- Desire to learn and adopt new technical and non-technical skills
- Smart, ethical, friendly, cross-functional, hardworking, and proactive personality
- Open-minded, collaborative, dependable, and poised when working through customer or internal challenges
- Familiarity with SQL querying; ability to execute, understand, and adjust existing queries
Benefits
Comp & perks- Flexible paid time off
- Paid holidays
- Options for working from home
- Paid parental leave
- Medical, dental, vision, life and disability insurance
- Employee assistance program
- Voluntary benefits
- Healthy lifestyle perks programs
- Career growth perks/programs
- 401K matching plan—1:1 match up to 6% of salary
- In-person and virtual events, including game nights, happy hours, camping trips, and sports leagues