Herd Test Team Leader

Livestock Improvement Corporation (LIC)

. Deliver exceptional service to internal and external customers, resolving queries promptly and in line with Herd Testing standards .

Posted 11/11/2026full-timeRemote • New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in herd testing compliance, team leadership, and operational efficiency, with a strong focus on quality management and customer service. Proficient in resource allocation and time management within an ISO environment.

Highest-signal resume keywords

Herd Testing ComplianceTeam ManagementISO Standards ExperienceResource AllocationTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Herd Testing KnowledgeDairy Farming KnowledgeProcess StandardizationCapacity PlanningKPI MonitoringEquipment CalibrationRoute PlanningCustomer Credit ProcessingGIS Tools ExperienceHealth and Safety Awareness

Soft Skills

Customer ServiceContinuous ImprovementTeam DevelopmentProblem SolvingCommunication

Certifications & Qualifications

Full Driver LicenceDefensive Driver Training

Industry Keywords

Quality Management SystemOperational EfficiencyStaff TrainingRostering ManagementBudget Targets

About the role

Key responsibilities & impact

Deliver exceptional service to internal and external customers, resolving queries promptly and in line with Herd Testing standards
Ensure compliance with herd testing tasks, ISO standards, and quality processes, including staff training and equipment calibration
Support route planning by providing input into truck schedules for optimal efficiency
Assist with capacity planning by monitoring and updating annual plans
Lead and develop the team, including recruitment, training, performance reviews, and KPI monitoring for permanent and seasonal staff
Manage rostering for technicians and trainers to meet operational and budget targets
Adjust schedules as needed to accommodate changes while maintaining efficiency
Ensure technicians are equipped with necessary tools and documentation for daily operations
Manage satellite depots within the designated region
Process customer credits and charges related to herd testing
Handle customer feedback, ensuring positive outcomes for the customer and LIC
Champion continuous improvement within the team and across the business
Maintain adherence to Herd Testing Quality Management System principles

Requirements

What you’ll need

Current full driver licence to class of vehicle driven
Ideally completed defensive driver training
Dairy farming knowledge highly desirable
Herd Testing knowledge an advantage
Awareness of Health and Safety requirements
Experience in an ISO environment
Staff and team management experience is essential
Experience in resource allocation/management, including vehicles, plant, or equipment
Process focus, with emphasis on standardisation
Experience in GIS tools would be of significant benefit
Time management skills

Benefits

Comp & perks

Extra leave days
Flexible working options
Discounted health, life, income and disability insurances
Access to our employee shares scheme
Wellbeing discounts
Competitive salary