Business Operations Manager

livingHR, Inc.

. Drive growth and business performance across a group of businesses in the company’s portfolio .

Posted 11/5/2026full-timeMiami • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving growth and business performance through effective P&L management, financial analysis, and operational efficiency. Proven ability to build strong relationships with local operators and collaborate across departments to enhance customer experience and achieve financial targets.

Highest-signal resume keywords

P&L ManagementFinancial AnalysisCustomer AcquisitionOperational EfficiencyMulti-Unit Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Metrics EvaluationData Insights AnalysisRevenue Growth StrategiesExpense ManagementOperational Structure Improvement

Soft Skills

Clear CommunicationProactive Problem-SolvingOrganizational SkillsRelationship BuildingSelf-Sufficiency

Industry Keywords

Consumer-Facing ExperienceYouth ProgrammingEducationQuick-Service RestaurantsFamily EntertainmentFitnessLocation-Based Businesses

About the role

Key responsibilities & impact

Drive growth and business performance across a group of businesses in the company’s portfolio
Own the P&L for managed businesses and deliver financial and business targets
Build close relationships with local operators and collaborate with shared services teams
Grow revenue through customer acquisition, retention, new offerings and lifetime value
Execute expansion plans for new locations and markets
Adjust labor based on real-time trends and needs
Improve organizational structures and daily operational efficiency
Manage and reduce expenses
Improve onsite customer experience and streamline onsite operations
Use reporting and financial analysis to evaluate customer, conversion, program, service, labor and efficiency metrics
Turn data insights into recommendations for operators
Support pricing, staffing and offering decisions
Act as the link between local operators and Marketing, Finance, Accounting, HR, IT and Safety
Support onboarding of newly acquired businesses
Enforce safety standards and compliance
Grow businesses organically, hit financial targets and maintain strong operator relationships

Requirements

What you’ll need

5+ years of experience in operations, business analysis, consulting or similar high-responsibility roles
Prior multi-unit, consumer-facing “four-wall” experience in industries such as youth programming, education, quick-service or fast-casual restaurants, family entertainment, fitness, or similar location-based businesses (preferred)
Highly self-sufficient and organized, able to balance and switch between multiple businesses
Financially oriented
Clear communicator who builds trust with operators
Proactive problem-solver comfortable with tactical tasks and bigger-picture challenges