Customer Journey Manager

Lloyds Banking Group

. Lead discovery, design and delivery of planning and reporting capabilities across Group Planning, Consolidation, Capital Planning, GCT Planning and related planning processes .

Posted 9/15/2026full-timeBristol • United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading business transformation initiatives, particularly in finance and planning processes, while effectively translating complex requirements into actionable outcomes. Proficient in agile delivery and continuous improvement practices, ensuring alignment with organizational strategies and stakeholder engagement.

Highest-signal resume keywords

Business TransformationFinancial Management ProcessesAgile DeliveryWorkshop FacilitationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PlanningForecastingReportingChange ManagementProcess Improvement

Soft Skills

CollaborationCommunicationStakeholder EngagementPrioritization

Tools & Technologies

Oracle EPMFCCSEPBCS

Industry Keywords

BankingFinancial ServicesGroup PlanningCapital PlanningManagement Reporting

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Lead discovery, design and delivery of planning and reporting capabilities across Group Planning, Consolidation, Capital Planning, GCT Planning and related planning processes
Translate complex business requirements into clear outcomes, customer journeys and prioritised backlogs
Facilitate workshops with Finance Directors, subject matter experts, Product Owners, Engineers and Architects
Define future-state operating models
Drive identification and resolution of planning difficulties, manual processes and control weaknesses
Define target customer journeys, business outcomes and success measures
Shape transformation roadmaps and support delivery prioritisation across multiple feature teams
Work closely with engineering teams to ensure solutions meet business needs and deliver measurable value
Support governance forums, people engagement and executive decision-making
Ensure solutions align with Finance Platform, Data and Reporting transformation strategies
Champion agile delivery and continuous improvement practices across the programme

Requirements

What you’ll need

3+ years' experience working on large-scale business transformation, finance transformation or change programmes within complex organisations
3+ years' experience of planning, forecasting, reporting or financial management processes
Ability to translate business requirements into clear outcomes and customer journeys
Proven experience facilitating workshops and driving alignment across multiple collaborator groups, including senior leaders and subject matter experts
Strong analytical and problem-solving skills
Ability to identify opportunities to simplify processes and improve controls
Experience working in agile delivery environments
Experience managing priorities and supporting delivery across multiple teams
Knowledge of Group Planning, Capital Planning, Cost Planning or Management Reporting processes would be useful
Experience using Oracle EPM, FCCS, EPBCS or similar enterprise planning and performance management platforms would be useful
Experience within Banking, Financial Services, or product-led and platform-based organisations would be useful

Benefits

Comp & perks

Flexible working options, including hybrid working and job share
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Adaptable lifestyle benefits, such as discounted shopping
30 days’ holiday, with bank holidays on top
Wellbeing initiatives
Generous parental leave policies
Reasonable workplace adjustments, including flexibility in office attendance, location and working patterns
Opportunities to learn, grow and develop