Customer Journey Manager – PCI DSS

Lloyds Banking Group

. Own and continually improve the end-to-end PCI DSS customer journey .

Posted 10/8/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in PCI DSS compliance, focusing on enhancing the customer journey through data-driven insights and agile methodologies. Capable of managing complex stakeholder relationships and delivering integrated solutions that align with business objectives.

Highest-signal resume keywords

PCI DSS Version 4.0 KnowledgeEnd-to-End Customer Journey ImprovementAgile Practices ApplicationUser Story Creation and RefinementData Interpretation and Trend Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PCI DSS ComplianceCustomer Journey StrategyRoadmap MaintenanceData AnalysisUser Story Development

Soft Skills

Problem StructuringConsensus BuildingStakeholder Management

Industry Keywords

Customer FeedbackOperational InsightRisk ManagementComplianceCard Scheme Mandates

About the role

Key responsibilities & impact

Own and continually improve the end-to-end PCI DSS customer journey
Develop and maintain the PCI DSS proposition roadmap and customer journey strategy
Bring together customer feedback, data and operational insight to identify pain points and prioritise improvements
Work with the Product Owner and feature team to create and refine user stories, shape design choices and support product development
Coordinate activity across functional boundaries
Resolve risks, issues and dependencies affecting the customer journey
Act as a subject matter expert on PCI DSS requirements and associated card scheme mandates
Enable customers to comply with PCI DSS through clear guidance, support and solutions while reducing customer effort

Requirements

What you’ll need

Working knowledge of PCI DSS version 4.0 and its associated requirements
Experience owning and improving complex end-to-end customer journeys
Ability to anticipate customer needs and use feedback and insight to deliver integrated improvements alongside business objectives
Experience maintaining roadmaps and supporting end-to-end product development
Experience interpreting customer and performance data, identifying trends and translating findings into clear requirements and priorities
Ability to structure complex problems, challenge assumptions and implement evidence-based solutions
Experience applying agile practices
Experience creating and refining user stories
Experience using insight to support continuous improvement
Experience building consensus and managing competing priorities across technical, operational, risk and business stakeholders
Ability to work with Product, Operations, Technology, Risk, Compliance, Scheme Compliance and third-party suppliers

Benefits

Comp & perks

Flexible working options, including flexibility in when hours are worked, hybrid working and job share
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Lifestyle benefits such as discounted shopping
30 days’ holiday, plus bank holidays
Wellbeing initiatives
Generous parental leave policies
Reasonable workplace adjustments, including flexibility in office attendance, location and working patterns
Reasonable adjustments throughout the recruitment process
Learning and development opportunities