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Director, Client Management
Lloyds Banking Group. Lead and develop client managers across payment solutions, corporate card programs, and open account offerings .
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Lead and develop client managers across payment solutions, corporate card programs, and open account offerings
- Set objectives, mentor performance, and build team capability
- Optimise activity across Client Management and Commercialisation
- Coordinate account planning, pipeline management, client engagement, proposition feedback, and service improvement
- Embed consistent client management practices including account planning, collaborator mapping, service reviews, retention activity, forecasting, and growth tracking
- Act as a senior merchant services specialist in client conversations and internal decision-making
- Identify connected opportunities across Commercial Cards and Open Account solutions
- Partner with Product, Sales, Coverage, and Go-to-Market teams on cross-product opportunities and income growth
- Manage complex client discussions, issue resolution, relationship planning, and opportunity shaping
- Translate client and market insight into priorities for engagement, commercial planning, proposition development, and service improvement
- Own the operating rhythm for managed teams, including prioritisation, performance, pipeline governance, renewals, RFP support, negotiation preparation, and customer concerns
- Build relationships with Risk, Operations, Technology, Legal, Compliance, and external ecosystem participants
- Promote inclusive leadership, coaching, stakeholder engagement, and collaboration
Requirements
What you’ll need- In-depth knowledge of merchant services, including merchant acquiring, acceptance models, payment flows, scheme considerations, gateways, and operational and risk dynamics
- Direct client management experience in merchant services
- Working knowledge of Commercial Cards, including corporate working capital, spend control, supplier payments, and client treasury objectives
- Understanding of Open Account solutions, including supply chain finance and receivables purchase
- Proven people leadership experience across multiple product areas
- Strong commercial judgement covering pricing, renewals, RFPs, client negotiations, retention activity, and income growth
- Strong collaborator management and influencing skills
- Ability to coordinate across Product, Sales, Coverage, Operations, Risk, Technology, and Legal
- Clear communication style and ability to simplify complex transaction banking topics
- Experience leading or coaching client management teams across multiple transaction banking product areas
- Experience supporting cross-product growth strategies across merchant services, commercial cards, and trade or open account solutions
- Exposure to competitive RFPs, tenders, or complex renewals involving payments, acquiring, cards, or working-capital propositions
- Understanding of risk, conduct, and operational resilience considerations
- Ability to translate market trends, client feedback, and product insight into commercialisation and client engagement priorities
Benefits
Comp & perks- Flexible working options: Hybrid Working, Job Share
- Pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Adaptable benefits such as discounted shopping
- 30 days holiday, with bank holidays on top
- Wellbeing initiatives
- Generous parental leave policies
- Reasonable workplace adjustments, including flexibility in office attendance, location and working patterns
- Professional development opportunities to learn, grow and develop