Director, Client Management

Lloyds Banking Group

. Lead and develop client managers across payment solutions, corporate card programs, and open account offerings .

Posted 9/25/2026full-timeLondon • United KingdomLeadWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead and develop client managers across payment solutions, corporate card programs, and open account offerings
Set objectives, mentor performance, and build team capability
Optimise activity with the wider Client Management and Commercialisation team
Coordinate account planning, pipeline management, client engagement, proposition feedback, and service improvement
Embed consistent client management practices including account planning, collaborator mapping, service reviews, retention activity, forecasting, and growth tracking
Act as a senior merchant services specialist across acquiring, acceptance, merchant operating models, payment flows, scheme considerations, risk dynamics, and the payments ecosystem
Identify connected opportunities across Commercial Cards and Open Account solutions
Partner with Product, Sales, Coverage, and Go-to-Market teams on cross-product opportunities and income growth
Manage complex client discussions, issue resolution, relationship planning, and opportunity shaping
Translate client and market insight into priorities for engagement, commercial planning, proposition development, and service improvement
Own portfolio prioritisation, people performance, pipeline governance, renewal inputs, RFP support, negotiation preparation, and resolution of material client concerns
Build relationships across Risk, Operations, Technology, Legal, Compliance, and external ecosystem participants
Role model inclusive leadership, coaching, and stakeholder engagement

Requirements

What you’ll need

In-depth knowledge of merchant services, including merchant acquiring, acceptance models, payment flows, scheme considerations, gateways, and operational and risk dynamics
Direct client management experience in merchant services, including managing client relationships, resolving client issues, and delivering commercial or service outcomes
Working knowledge of Commercial Cards, including corporate working capital, spend control, supplier payments, and client treasury objectives
Understanding of Open Account solutions, including supply chain finance and receivables purchase
Proven people leadership experience across multiple product areas
Strong commercial judgement supporting pricing, renewals, RFPs, client negotiations, retention activity, and income growth
Excellent collaborator management and influencing skills
Strong delivery attitude coordinating across Product, Sales, Coverage, Operations, Risk, Technology, and Legal
Clear communication style and ability to simplify complex transaction banking topics
Experience leading or coaching client management teams across multiple transaction banking product areas
Experience supporting cross-product growth strategies across merchant services, commercial cards, and trade or open account solutions
Exposure to competitive RFPs, tenders, or complex renewals involving payments, acquiring, cards, or working-capital propositions
Understanding of risk, conduct, and operational resilience considerations across payments and receivables-related solutions
Ability to translate market trends, client feedback, and product insight into commercialisation and client engagement priorities

Benefits

Comp & perks

Flexible Working Options: Hybrid Working, Job Share
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Benefits adaptable to lifestyle, such as discounted shopping
30 days holiday, with bank holidays on top
Wellbeing initiatives
Generous parental leave policies
Reasonable workplace adjustments, including flexibility in office attendance, location and working patterns
Professional development opportunities to learn, grow and develop