Head of BB Relationship Sales

Lloyds Banking Group

. Lead Business Banking’s Relationship Management and Specialist Lending teams .

Posted 11/2/2026full-timeBirmingham • United KingdomLead💰 £126,523 - £148,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing relationship management and specialist lending teams, driving client-centric strategies and commercial growth through data-led insights and AI-enabled tools. Proven ability to enhance client engagement, retention, and colleague experience while managing risks and opportunities effectively.

Highest-signal resume keywords

Strategic Direction SettingCommercial Plan OwnershipClient Engagement ImprovementData-Led Insights UtilizationScaled Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Relationship ManagementSpecialist Business LendingCommercial Growth StrategyRisk ManagementClient AcquisitionData AnalysisAI UtilizationSales Strategy DevelopmentProduct ImprovementClient Experience Enhancement

Soft Skills

InfluencingCollaborationContinuous ImprovementCommunicationLeadership

Tools & Technologies

CRM SystemsAI-Enabled ToolsAnalytics ToolsTechnology Roadmap Development

Industry Keywords

Business BankingClient-Centric ModelColleague ExperienceReferral PathwaysCredit Considerations

About the role

Key responsibilities & impact

Lead Business Banking’s Relationship Management and Specialist Lending teams
Set the vision, strategic direction and execution for a cohesive, client-centric relationship model
Drive proactive and reactive client engagement through high-quality needs-based conversations
Improve client acquisition, engagement, retention, advocacy and product adoption
Own and deliver commercial outcomes supporting BCB’s growth ambition
Monitor, highlight and plan for emerging risks
Identify new opportunities and test ideas for commercial growth
Build partnerships across Product, Proposition, Credit, Risk, Platform and Operations
Drive improvements to products, propositions, pricing, risk appetite and client experience
Deliver a strong colleague experience and meet ambitious colleague feedback targets
Lead continuous improvement to improve client experience efficiently and effectively
Use AI-enabled tools to enhance team productivity and client outcomes
Influence colleagues to evolve the operating model for client coverage and product sales
Drive development of customer and colleague technology tools such as CRM
Author and own the technology investment case and influence the technology roadmap
Partner with analytics teams to provide insights enabling timely, impactful client conversations
Develop and implement client-led models supporting growth and fair value outcomes
Lead and develop scaled relationship and sales teams across multiple locations

Requirements

What you’ll need

Strong understanding of small businesses and proven ability to set strategic direction for client-led growth
Significant experience and track record of owning and delivering against a commercial plan, managing risks and opportunities
Experience working with senior leaders across Product, Proposition, Credit, Risk, Platform and Operations
Ability to design, test and embed differentiated support models based on client needs, value and complexity
Strong understanding of specialist business lending needs, referral pathways and credit considerations
Experience using data-led insights to drive commercial and client outcomes
Good understanding and experience of using AI to improve colleague productivity in relationship management and sales
Proven experience leading scaled teams delivering sustainable growth through acquisition, retention, business reviews and relationship value
Test-and-learn approach to new ideas, validating approaches and demonstrating commercial value
Demonstrated experience leading scaled remote sales and relationship teams across locations
Focus on colleague experience and productivity
Ability to work at least two days per week, or 40% of time, at one of the employer’s office sites

Benefits

Comp & perks

Flexible working options
Hybrid working with flexibility in office attendance, location and working patterns
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Benefits adaptable to lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
Wellbeing initiatives
Generous parental leave policies
Learning and development opportunities
Reasonable workplace adjustments and recruitment-process adjustments for disabilities, long-term health conditions and neurodivergence
Disability Confident Scheme interview guarantee for a fair and proportionate number of applicants meeting minimum criteria