Head of Business Performance – Delivery

Lloyds Banking Group

. Shape how Corporate & Institutional Banking delivers business management, organisational effectiveness and service provision oversight to the non-ring-fenced bank .

Posted 10/12/2026full-timeBristol • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business performance management, organisational design, and governance frameworks within complex, regulated environments. Proven ability to lead strategic initiatives, develop performance measures, and communicate effectively with senior leadership.

Highest-signal resume keywords

Business Performance ManagementEnterprise Performance Management ApproachesGovernance FrameworksService Delivery ModelsOrganisational Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MeasuresScorecardsExecutive ReportingOperating ModelsOrganisational EffectivenessStrategic TransformationRisk and Control FrameworkService Provision OversightComplex Service DeliveryDecision-Making Support

Soft Skills

LeadershipInfluenceCommunicationCredibility BuildingChallenge and Oversight

Industry Keywords

Corporate BankingInstitutional BankingRegulated EnvironmentNon-Ring-Fenced BankingComplex Organisational Structure

About the role

Key responsibilities & impact

Shape how Corporate & Institutional Banking delivers business management, organisational effectiveness and service provision oversight to the non-ring-fenced bank
Own and evolve end-to-end business performance across CIB
Own the CIB Balanced Scorecard, Board metrics and executive reporting
Define and embed operating models and organisation design approaches
Provide senior oversight of service delivery into LBCM
Establish business management disciplines, including performance measures, scorecards, service measures, issue management and governance forums
Provide leadership, challenge and oversight within the Strategic Enablement team
Oversee the operational control environment across the COO Business Unit
Oversee the Business Unit Control capability and associated first-line risk and control framework
Work with senior leaders across CIB, Strategic Enablement, LBCM and Group functions to support decision-making and strategic delivery outcomes

Requirements

What you’ll need

Significant experience leading business performance within a large, complex organisation
Strong track record of developing and evolving enterprise performance management approaches, scorecards and management information
Experience developing and maintaining reporting for senior leadership, Boards and executive committees
Ability to translate complex information into clear, actionable recommendations
Experience assessing, designing and embedding operating models and organisational structures
Experience in organisation design, governance frameworks, service delivery models, organisational effectiveness or strategic transformation initiatives
Experience leading complex service delivery arrangements
Experience of service provision or complex internal service delivery models within a regulated environment would be beneficial
Proven ability to build credibility and influence at senior levels
Ability to operate across complex matrixed environments and competing priorities
Experience leading within robust governance and control environments
Ability to establish effective governance arrangements, support clear ownership of actions and communicate risk and control matters clearly to senior audiences
Knowledge of financial services and regulated environments would be advantageous
Experience of service provision between ring-fenced and non-ring-fenced banking entities, or a comparable complex organisational structure, would be beneficial

Benefits

Comp & perks

Flexible working options: Hybrid Working, Job Share
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Adaptable lifestyle benefits, such as discounted shopping
30 days’ holiday, with bank holidays on top
Wellbeing initiatives
Generous parental leave policies
Reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns
Professional opportunities to learn, grow and develop