Head of Business Performance – Delivery

Lloyds Banking Group

. Shape how Corporate & Institutional Banking delivers effective business management, organisational effectiveness and oversight of service provision to the non-ring-fenced bank .

Posted 10/12/2026full-timeBristol • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business performance management, organisational design, and governance frameworks within complex, regulated environments. Proven ability to lead service delivery, develop performance measures, and communicate effectively with senior leadership.

Highest-signal resume keywords

Business Performance ManagementOrganisational DesignGovernance FrameworksService Delivery ModelsExecutive Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Balanced Scorecard DevelopmentPerformance MeasuresManagement InformationOperating ModelsOrganisational EffectivenessRisk and Control FrameworkComplex Service DeliveryStrategic TransformationIssue ManagementGovernance Arrangements

Soft Skills

Influencing Senior LeadersClear CommunicationDecision-MakingCross-Functional CollaborationCredibility Building

Industry Keywords

Financial ServicesRegulated EnvironmentNon-Ring-Fenced BankingComplex Organisational StructureMatrixed Environments

About the role

Key responsibilities & impact

Shape how Corporate & Institutional Banking delivers effective business management, organisational effectiveness and oversight of service provision to the non-ring-fenced bank
Own and evolve the CIB Balanced Scorecard, Board and Executive reporting, operating model, organisation design and organisational effectiveness, service provision, location strategy and business controls
Own end-to-end business performance across CIB, ensuring visibility of performance, service delivery, capacity, dependencies, risks and outcomes
Lead the development and evolution of the CIB Balanced Scorecard, Board metrics and executive reporting
Define and embed operating models and organisation design approaches supporting efficient, resilient and well-controlled delivery
Provide senior oversight of service delivery into LBCM
Establish business management disciplines including performance measures, scorecards, service measures, issue management and governance forums
Act as a senior leader within Strategic Enablement, providing leadership support, challenge and oversight
Be accountable for the operational control environment across the COO Business Unit, including oversight of Business Unit Control capability and the first-line risk and control framework
Work closely with senior leaders across CIB, Strategic Enablement, LBCM and Group functions to support informed decision-making and strategic delivery outcomes

Requirements

What you’ll need

Significant experience leading business performance within a large, complex organisation
Strong track record of developing and evolving enterprise performance management approaches, scorecards and management information
Experience developing and maintaining reporting for senior leadership, Boards and executive committees
Ability to translate complex information into clear, actionable recommendations
Experience assessing, designing and embedding operating models and organisational structures
Experience in organisation design, governance frameworks, service delivery models, organisational effectiveness or strategic transformation initiatives
Experience leading complex service delivery arrangements
Experience of service provision or complex internal service delivery models within a regulated environment would be beneficial
Proven ability to build credibility and influence at senior levels
Ability to operate across complex matrixed environments, working across teams, functions and competing priorities
Experience leading within robust governance and control environments
Ability to establish effective governance arrangements and support clear ownership of actions
Ability to communicate risk and control matters clearly to senior audiences
Knowledge of financial services and regulated environments would be advantageous
Experience of service provision between ring-fenced and non-ring-fenced banking entities, or a comparable complex organisational structure, would be beneficial

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives
Generous parental leave policies
Flexible working options: Hybrid Working, Job Share
Reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns
Opportunities to learn, grow and develop