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Head of SME & Mid Market – Business Support Unit
Lloyds Banking Group. Lead the SME & Mid Markets Business Support Unit .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive credit risk expertise, particularly in financial distress, restructuring, and impairment management, while leading high-performing teams and aligning credit strategy with organizational objectives. Proven ability to leverage data and analytics for risk identification and management, ensuring compliance with regulatory expectations.
Highest-signal resume keywords
Credit Risk ManagementStrategic Portfolio OversightSenior Leadership ExperienceCollaboration And Influencing SkillsTransformation And Cultural Change
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit Risk ExperienceFinancial Distress ExpertiseRestructuringImpairment ManagementWrite-OffsCredit Delegated AuthorityRisk PolicyGovernance FrameworksData AnalyticsPortfolio Insight
Soft Skills
Strategic JudgementDecision-MakingEngagementAccountabilityOperational Resilience
Industry Keywords
SMEMid MarketsClient TreatmentRecovery PlansRegulatory ObligationsOperational EfficiencyMulti-Location Team LeadershipEmerging RisksCommercial ConsiderationsHigh-Performing Teams
About the role
Key responsibilities & impact- Lead the SME & Mid Markets Business Support Unit
- Identify and manage clients in financial difficulty through client treatment, restructuring, recovery, or resolution plans
- Deliver fair and sustainable client outcomes while balancing commercial considerations, regulatory obligations, and the Bank’s position
- Provide senior oversight and challenge on complex cases, impairments, write-offs, and delegated credit decisions
- Define the SME & MM BSU strategy and operating model in alignment with Group strategy, risk appetite, and regulatory and conduct requirements
- Provide strategic portfolio oversight and identify emerging and developing risks
- Take timely management action, including proactive impairment recognition
- Lead transformation and improve operational efficiency through technology, data, and improved ways of working
- Lead a multi-location team of approximately 60 colleagues
- Build specialist capability and lead colleagues through change while maintaining engagement, accountability, and operational resilience
- Build and lead a high-performing team
- Maintain effective relationships with senior internal and external collaborators
Requirements
What you’ll need- Extensive credit risk experience across complex portfolios, with deep expertise in financial distress, restructuring, impairment, and write-offs
- Strong strategic and commercial judgement, balancing risk appetite, customer outcomes, growth, and regulatory expectations
- Experience operating credit delegated authority, risk policy, and governance frameworks
- Ability to make high-quality decisions in complex and ambiguous situations
- Demonstrable senior leadership experience
- Ability to align credit strategy with wider organisational objectives and deliver across business boundaries
- Strong collaboration and influencing skills
- Credibility to engage senior executives, regulators, and external partners
- Ability to use data, analytics, and portfolio insight to identify emerging risks and support forward-looking risk management
- Proven success leading high-performing teams, building specialist and future capability, and delivering significant transformation and cultural change
- Workplace adjustments and flexibility in office attendance, location and working patterns available for colleagues with disabilities
Benefits
Comp & perks- We support flexible working
- Hybrid working and job share options
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits adaptable to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives
- Generous parental leave policies
- Reasonable workplace adjustments for colleagues with disabilities
- Reasonable adjustments throughout the recruitment process
- Opportunities to learn, grow and develop