Incident Assistant Manager

Lloyds Banking Group

. Support end-to-end response to Embedded Finance incidents, from triage and impact assessment through restoration, closure and post-incident review .

Posted 10/28/2026full-timeLeeds • United KingdomMid-LevelSenior💰 £40,824 - £45,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, including triage, impact assessment, and resolution in complex environments. Strong analytical skills and stakeholder management capabilities are essential for effective communication and operational oversight.

Highest-signal resume keywords

Incident ManagementStakeholder ManagementRoot Cause AnalysisAnalytical CapabilityCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident ResponseImpact AssessmentRoot Cause AnalysisIncident ReportingDocumentation Management

Soft Skills

Organizational SkillsCalm Under PressureCustomer-Focused MindsetTenacityResilience

Tools & Technologies

Incident PlaybooksDisruption ModelsGovernance Reporting

Industry Keywords

Operational IssuesComplex EnvironmentThird-Party ManagementRegulatory ImpactFinancial Impact

About the role

Key responsibilities & impact

Support end-to-end response to Embedded Finance incidents, from triage and impact assessment through restoration, closure and post-incident review
Coordinate incident bridges and working groups across business, technology, operations and supplier stakeholders
Assess and document customer, merchant, colleague, operational, financial, regulatory and reputational impacts
Prepare incident communications for senior stakeholders, operational teams and third-party partners
Support investigation, restoration and resolution with suppliers and internal or external service partners
Maintain accurate incident records, including priorities, impacts, decisions, actions, workarounds and resolution details
Conduct root cause analysis and post-incident reviews
Track improvement actions, controls and preventative measures through completion
Maintain and improve incident playbooks, escalation routes, stakeholder lists, disruption models, reporting and governance
Produce incident management insight and reporting to identify themes, trends, recurring failures and improvement opportunities
Support and lead potential rectification and remediation activity
Support agreed monitoring, oversight, control or tactical operational activities as required

Requirements

What you’ll need

Experience supporting incidents or operational issues in a complex environment
Ability to remain calm, organised and delivery-focused under pressure
Strong stakeholder management skills across business, technology, operational and third-party teams
Excellent written and verbal communication skills
Ability to simplify complex information and tailor updates for operational, technical and senior audiences
Customer-focused mindset
Strong analytical capability and sound judgement for impact, priority, risk and escalation assessments
Tenacity, resilience and personal ownership
Ability to manage competing priorities and maintain accurate records
Experience in coding and reporting is desirable but not essential

Benefits

Comp & perks

Flexible working options: Hybrid Working, Job Share
Generous pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Lifestyle benefits such as discounted shopping
30 days’ holiday, with bank holidays on top
Wellbeing initiatives
Generous parental leave policies
Reasonable workplace adjustments, including flexibility in office attendance, location and working patterns
Professional learning, growth and development opportunities