Lead Product Owner – Operational Workflow

Lloyds Banking Group

. Own the W&I Operational Workflow product within the Colleague & Customer Service Platform .

Posted 11/6/2026full-timeLeeds • United KingdomSenior💰 £78,098 - £91,880 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product ownership by setting vision and strategy, leading feature teams, and delivering measurable outcomes in operational workflows. Proven ability to translate customer and business needs into prioritized roadmaps while managing dependencies and ensuring alignment across stakeholders.

Highest-signal resume keywords

Product OwnershipAgile Environment ExperienceOperational Workflow ModernisationDelivery LeadershipCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Vision SettingRoadmap DevelopmentBacklog PrioritizationOutcome MeasurementFeature Team Leadership

Soft Skills

JudgementInfluencing SkillsProblem Solving

Industry Keywords

Operational WorkflowCustomer Service PlatformChange ManagementBusiness Technology ChangeProcess Simplification

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the W&I Operational Workflow product within the Colleague & Customer Service Platform
Set the product vision, strategy and multi-year roadmap
Translate customer, colleague and business needs into measurable outcomes and reusable capabilities
Prioritise investment, product backlog and high-value modernisation opportunities
Lead multiple Feature Teams to migrate the Operational Workflow product to the cloud
Transform processes and end-to-end journeys across W&I Customer Services
Sequence delivery to maintain operational continuity
Simplify and standardise how work is managed
Release measurable improvements for customers, colleagues and the business
Define objectives, key results and product measures
Build investment cases, manage dependencies and focus resources on high-value outcomes
Influence senior internal customers to secure alignment and remove delivery barriers

Requirements

What you’ll need

At least 3 years experience as a Product Owner leading complex change and delivery at scale
Evidence of modernisation and simplification of operational workflow tools and solutions
Recent experience leading multiple feature teams to deliver business and technology change within an agile environment
Strong commercial acumen
Experience defining benefits and managing value across a product
Strong record of setting product vision and strategy
Experience translating customer and business needs into clear outcomes, roadmaps and prioritised backlogs
Strong delivery leadership, with the judgement to intervene, unblock issues and hold teams and partners to account for outcomes

Benefits

Comp & perks

Extensive benefits package
Flexible working options
Hybrid working
Job share
Workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns
Reasonable adjustments throughout the recruitment process
Diversity, equity and inclusion support
Menopause health package
Working with Cancer Initiative
Opportunities to learn, grow and develop