Propositions Manager – Complex Pensions

Lloyds Banking Group

. Analyse customer, operational, regulatory and commercial data from multiple sources to identify themes, risks, customer harms and improvement opportunities .

Posted 9/18/2026full-timeEdinburgh • United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management within regulated environments, with a strong focus on Consumer Duty principles, data analysis, and continuous improvement. Capable of delivering actionable insights and recommendations to senior stakeholders while ensuring compliance and enhancing customer outcomes.

Highest-signal resume keywords

Product Management ExperienceConsumer Duty PrinciplesData Analysis and InterpretationCustomer Outcome AssessmentStrong Influencing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRisk Management FrameworksCustomer Outcome AssessmentRegulatory ComplianceBusiness Improvement DesignSIPP Pension Products KnowledgeInsight PreparationGovernance SupportContinuous Improvement ActivityMulti-Source Data Interpretation

Soft Skills

Problem-Solving SkillsCollaborationCommunication SkillsConfidence in ReportingInfluencing Skills

Industry Keywords

Financial ServicesRegulated EnvironmentCustomer HarmsOperational RiskProduct GovernanceBusiness TransformationProposition ReviewsMarket TrendsCustomer CommunicationsImprovement Opportunities

About the role

Key responsibilities & impact

Analyse customer, operational, regulatory and commercial data from multiple sources to identify themes, risks, customer harms and improvement opportunities
Prepare insight and recommendations for senior meetings to support decision making
Support governance and oversight of products throughout their lifecycle
Develop practical and sustainable solutions collaboratively across teams
Assess regulatory developments, industry changes and market trends
Recommend and support implementation of appropriate business responses
Lead reviews of customer communications, product literature and customer outcome assessments
Work with internal teams, suppliers and external partners to deliver product, customer and business outcomes
Drive continuous improvement activity
Identify shortcomings in business practices and recommend improvements to controls, processes and ways of working
Contribute to proposition reviews, regulatory change programmes and business transformation activities
Use risk management frameworks and controls to safeguard against customer, regulatory and operational risk

Requirements

What you’ll need

Proven product management experience, ideally within pensions, financial services or another regulated environment
Strong understanding of Consumer Duty principles and their application to product governance, customer outcomes and decision making
Knowledge of SIPP pension products would be an advantage
Excellent problem-solving skills
Ability to interpret multi-source data, identify key themes, and turn insights into actions and recommendations for senior audiences
Experience assessing customer outcomes and identifying potential customer harms under Consumer Duty principles
Experience using data evidence to design customer and business improvements through appropriate controls
Strong influencing skills
Ability to work effectively with business teams, suppliers and external partners
Confidence producing high-quality reports, papers and recommendations

Benefits

Comp & perks

Extensive benefits package
Hybrid working
Job share
Workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns
Reasonable adjustments throughout the recruitment process
Diversity, equity and inclusion support
Menopause health package
Working with Cancer Initiative
Disability Confident Scheme interview guarantee for a fair and proportionate number of applicants who meet minimum criteria
Opportunities to learn, grow and develop
Flexible working options