Propositions Manager – Complex Pensions

Lloyds Banking Group

. Analyse customer, operational, regulatory and commercial data from multiple sources to identify emerging themes, risks, customer harms and improvement opportunities .

Posted 9/18/2026full-timeEdinburgh • United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management within regulated environments, with a strong focus on Consumer Duty principles, data analysis, and stakeholder collaboration to drive customer-focused improvements and strategic recommendations.

Highest-signal resume keywords

Product Management ExperienceConsumer Duty PrinciplesData Analysis and InterpretationCustomer Outcome AssessmentStrong Influencing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRisk Management FrameworksRegulatory ComplianceSIPP Pension Products KnowledgeContinuous Improvement Methodologies

Soft Skills

Problem-Solving SkillsCollaborationCommunication SkillsInfluencing Skills

Industry Keywords

Financial ServicesRegulated EnvironmentCustomer GovernanceOperational RiskBusiness Transformation

About the role

Key responsibilities & impact

Analyse customer, operational, regulatory and commercial data from multiple sources to identify emerging themes, risks, customer harms and improvement opportunities
Prepare high-quality insight and recommendations for senior meetings to support decision making
Support governance and oversight of products throughout their lifecycle
Balance customer, regulatory and business objectives
Collaborate across teams to develop practical and sustainable solutions
Assess regulatory developments, industry change and emerging market trends
Recommend and support implementation of appropriate business responses
Lead reviews of customer communications, product literature and customer outcome assessments
Ensure communications are clear, accurate, compliant and customer focused
Work with internal teams, suppliers and external partners to deliver product, customer and business outcomes
Drive continuous improvement activity
Identify shortcomings in business practices and recommend improvements to controls, processes and ways of working
Contribute to proposition reviews, regulatory change programmes and business transformation activities
Help shape future business strategy
Use risk management frameworks and controls to safeguard against customer, regulatory and operational risk

Requirements

What you’ll need

Proven product management experience, ideally within pensions, financial services or another regulated environment
Strong understanding of Consumer Duty principles and their application to product governance, customer outcomes and decision making
Knowledge of SIPP pension products is advantageous
Excellent problem-solving skills
Ability to interpret multi-source data, identify key themes and turn insights into meaningful actions and recommendations for a senior audience
Experience assessing customer outcomes and identifying potential customer harms under Consumer Duty principles
Experience using data evidence to design improvements through appropriate controls
Strong influencing skills
Ability to work effectively with business teams, suppliers and external partners
Confidence producing high-quality reports, papers and recommendations

Benefits

Comp & perks

Extensive benefits package
Flexible working options
Hybrid working
Job share
Workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns
Reasonable adjustments throughout the recruitment process
Diversity, equity and inclusion support
Menopause health package
Working with Cancer Initiative
Opportunities to learn, grow and develop
Disability Confident Scheme interview guarantee for a fair and proportionate number of applicants who meet the minimum criteria