Propositions Manager

Lloyds Banking Group

. Drive performance across key measures including retention, engagement, balances, income and customer outcomes .

Posted 11/5/2026full-timeBristol • United KingdomMid-LevelSenior💰 £61,344 - £74,976 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer banking and proposition development, leveraging customer insights to enhance engagement and drive commercial value. Skilled in coordinating cross-functional teams to deliver strategic initiatives while ensuring compliance with governance and risk frameworks.

Highest-signal resume keywords

Consumer Banking ExperienceProposition DevelopmentCustomer Journey DesignData Analysis and Insight GenerationStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Improvement InitiativesCustomer SegmentationEngagement StrategiesMarket Insight UtilizationCommercial Value Identification

Soft Skills

Relationship BuildingInfluencing StakeholdersAnalytical ThinkingProblem SolvingCollaboration

Industry Keywords

Financial ServicesRegulated IndustryGovernance FrameworksRisk ManagementCustomer Outcomes

About the role

Key responsibilities & impact

Drive performance across key measures including retention, engagement, balances, income and customer outcomes
Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making
Support the development and delivery of strategic roadmaps, translating priorities into clear actions and measurable outcomes
Shape customer propositions, journeys and engagement activity to improve customer and commercial performance
Coordinate delivery across multiple teams and disciplines, maintaining momentum and removing barriers to execution
Champion inclusive and responsible customer outcomes, embedding accessibility, vulnerability and digital inclusion considerations
Work with product, digital, marketing, servicing, finance and risk teams
Help deliver better outcomes for Later Life customers within the Consumer Segment Function

Requirements

What you’ll need

Previous experience in designing new consumer propositions, to drive significant commercial value
Experience in consumer banking, with evidence of using customer, market and commercial insight to understand performance drivers, identify opportunities and support decisions that improve customer and business outcomes
Ability to analyse complex information, assess options and translate insight into practical recommendations
Strong understanding of customer needs and ability to use insights to shape propositions, journeys and engagement activity
Comfort interpreting customer and commercial data, identifying trends and generating insights
Ability to build effective relationships across multiple teams, coordinate activity and influence stakeholders
Ability to operate within governance, risk and control frameworks
Financial services or regulated industry experience
Proposition development, customer journey design or customer experience improvement experience
Experience delivering performance improvement initiatives across large organisations
Knowledge of customer segmentation, retention or engagement strategies
Experience balancing commercial objectives with customer and conduct outcomes

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Flexible working options
Job Share
Opportunities to learn, grow and develop