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Segment & Propositions Manager
Lloyds Banking Group. Drive performance across retention, engagement, balances, income and customer outcomes .
About the role
Key responsibilities & impact- Drive performance across retention, engagement, balances, income and customer outcomes
- Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making
- Support development and delivery of strategic roadmaps, translating priorities into clear actions and measurable outcomes
- Shape customer propositions, journeys and engagement activity
- Coordinate delivery across product, digital, marketing, servicing, finance and risk teams
- Maintain momentum and remove barriers to execution
- Champion inclusive and responsible customer outcomes, including accessibility, vulnerability and digital inclusion
- Influence strategic priorities and improve outcomes for Later Life customers
Requirements
What you’ll need- Strong business and commercial insight
- Critical thinking and ability to analyse complex information, assess options and translate insight into practical recommendations
- Strong understanding of customer needs and customer centricity
- Comfortable interpreting customer and commercial data, identifying trends and generating insights
- Ability to build effective relationships across multiple teams and influence stakeholders
- Ability to operate within governance, risk and control frameworks
- Financial services or regulated industry experience would be useful
- Proposition development, customer journey design or customer experience improvement experience would be useful
- Experience delivering performance improvement initiatives across large organisations would be useful
- Knowledge of customer segmentation, retention or engagement strategies would be useful
- Experience balancing commercial objectives with customer and conduct outcomes would be useful
Benefits
Comp & perks- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Hybrid working with flexible working options
- Job Share