Segment & Propositions Manager

. Drive performance across retention, engagement, balances, income and customer outcomes .

Posted 9/25/2026full-timeBristol • United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

Key responsibilities & impact

Drive performance across retention, engagement, balances, income and customer outcomes
Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making
Support strategic roadmaps and translate priorities into clear actions and measurable outcomes
Shape customer propositions, journeys and engagement activity
Coordinate delivery across product, digital, marketing, servicing, finance and risk teams
Maintain delivery momentum and remove barriers to execution
Champion inclusive and responsible customer outcomes, including accessibility, vulnerability and digital inclusion
Influence strategic priorities and improve outcomes for Later Life customers

What you’ll need

Strong business and commercial insight
Critical thinking and ability to analyse complex information and translate insight into practical recommendations
Strong understanding of customer needs and customer centricity
Comfort interpreting customer and commercial data and identifying trends
Ability to build relationships across multiple teams and influence stakeholders
Ability to operate within governance, risk and control frameworks
Experience in financial services or a regulated industry
Experience in proposition development, customer journey design or customer experience improvement
Experience delivering performance improvement initiatives across large organisations
Knowledge of customer segmentation, retention or engagement strategies
Experience balancing commercial objectives with customer and conduct outcomes

Comp & perks