Technical Service Manager – Private Cloud

Lloyds Banking Group

. Lead opportunities and enhancements within existing partner commercial arrangements .

Posted 9/24/2026full-timeHalifax • United KingdomMid-LevelSenior💰 £67,023 - £74,470 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Service Management, focusing on supplier and partner relationships while driving improvements in service provision and change management. Proficient in data analysis and automation tools to enhance operational efficiency and stakeholder engagement.

Highest-signal resume keywords

Service Management ExperienceStakeholder ManagementData AnalysisCloud Platforms KnowledgeITIL Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ManagementData AnalysisProcess ImprovementCloud PlatformsInfrastructure Management

Soft Skills

Confidence in InfluencingResilienceAttention to DetailIndependent WorkBoldness to Challenge

Tools & Technologies

Power BIPower AutomateServiceNowDynatrace

Certifications & Qualifications

ITIL Certification

Industry Keywords

Agile EnvironmentsChange ManagementSupplier ManagementCustomer OutcomesPrivate Cloud

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Lead opportunities and enhancements within existing partner commercial arrangements
Develop new contracts in conjunction with Global Sourcing & Supplier Management
Manage important client relationships under senior colleague supervision
Coordinate relationship management with transactional clients and customers
Identify shortcomings and suggest improvements to processes, systems, and procedures
Deliver a plan for a small element of a change management programme with support
Develop and/or deliver budget plans for the assigned area with guidance
Support and protect important systems and services
Drive improvements to live service provision of the Private Cloud platform
Collaborate with internal labs, Senior Leadership Team, Product Owners, Engineering Leads, and partners
Lead or support incident meetings and post-mortem reviews
Work in Agile environments across multiple teams and disciplines
Use data analysis, process improvement, and cross-functional collaboration to drive service excellence

Requirements

What you’ll need

Proven Service Management experience with supplier/partner relationships
Confidence connecting with and influencing internal customers and external partners at all levels
Experience working in a fast-paced IT organisation
Resilience when faced with conflicting priorities
Boldness to challenge the status quo to guarantee the best possible customer outcomes
Confidence leading and controlling large meetings
Ability to lead and progress a workload independently
High level of care and precise attention to detail
Ability to deal with challenge while maintaining an independent view
Good working knowledge of Infrastructure and Cloud Platforms (CaaS, IaaS, AVS, VWware, VCF, Net Apps, Networks) preferred
Stakeholder and Supplier Management of third-party vendors and internal stakeholders preferred
Data analysis, insight, and presentation preferred
Automation and tooling, including Power BI, Power Automate, ServiceNow, and Dynatrace preferred
Utilisation of AI in the workplace preferred
ITIL processes, including incident, problem, change, and service continuity, preferred

Benefits

Comp & perks

Flexible working options, including hybrid working and job share
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Lifestyle benefits such as discounted shopping
30 days’ holiday plus bank holidays
Wellbeing initiatives
Generous parental leave policies
Reasonable workplace adjustments for colleagues with disabilities
Reasonable adjustments throughout the recruitment process