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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in member engagement, transaction processing, and compliance with financial regulations. Proficient in cash handling, fraud prevention, and promoting financial products to enhance member satisfaction and retention.
Highest-signal resume keywords
Transaction ProcessingCash HandlingFraud PreventionMember EngagementRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ProcessingCash HandlingFraud PreventionRisk ManagementCheck CashingLoan PaymentsDeposit ProcessingWithdrawal ProcessingWire RequestsCheck Ordering
Soft Skills
Conflict ResolutionProfessional CommunicationRelationship BuildingCustomer ServiceDe-escalation Skills
Tools & Technologies
LMCU Digital PlatformsBanking Systems
Industry Keywords
Financial ProductsMember RetentionComplianceRegulatory RequirementsBranch Referral Targets
About the role
Key responsibilities & impact- Create a warm and welcoming member experience while accurately processing a high volume of transactions
- Promote member retention through proactive engagement and relationship building
- Identify member needs and provide information about products and services aligned with financial goals
- Provide friendly, professional, and efficient service
- Resolve conflicts and de-escalate adverse situations
- Process deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests
- Maintain and balance a cash drawer daily
- Apply risk management, fraud prevention, and security practices
- Ensure compliance with LMCU policies, procedures, and regulatory requirements
- Promote LMCU products and services and refer members to appropriate solutions
- Contribute to branch referral and service targets
- Maintain knowledge of LMCU products, services, policies, systems, operations, and technology
- Educate members about LMCU digital platforms and emerging technology
Requirements
What you’ll need- Minimum of one year up to three years of similar or related experience, including preparatory experience
- Previous cash handling experience and knowledge of financial products and services preferred
- High school diploma or equivalent required
- Some college coursework or banking experience is a plus
- Must be available to work Saturdays on a rotational basis
- Travel more than 50% within assigned region
- Ability to accurately process a high volume of transactions
- Knowledge of fraud prevention guidelines and robbery procedures
- Ability to comply with LMCU policies, procedures, and regulatory requirements
Benefits
Comp & perks- Weekly pay
- Retirement savings options
- Comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement (full-time employees)
