Atlassian Administrator III

LMI

. Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Jira Administration, including project configuration, permissions management, and troubleshooting. Proficient in maintaining documentation and collaborating with stakeholders to support enterprise-level project management and reporting.

Highest-signal resume keywords

Jira AdministrationAtlassian ACP-120 CertificationJira Cloud ConfigurationITIL 4 Foundation CertificationJira Align Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira ConfigurationWorkflow ManagementUser SupportAutomation RulesDashboard ReportingData Center-to-Cloud MigrationsProject ProvisioningOperational Procedures DocumentationTroubleshootingConfiguration QA

Soft Skills

Strong Documentation SkillsCollaboration with Stakeholders

Tools & Technologies

Jira AlignConfluenceJira CloudCCC SpacesAgile Methodologies

Certifications & Qualifications

Atlassian ACP-120 Jira Administration for CloudITIL 4 FoundationAtlassian Managing Jira Service Projects for Cloud (ACP-420)

Industry Keywords

Department of Veterans AffairsVeterans Health AdministrationFederal Health ProgramsEnterprise ReportingPublic Trust Determination

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Configure JCC projects, issue types, workflows, custom fields, screens, permissions, notifications, and templates
Maintain Jira Align portfolio/project structures and support alignment to enterprise reporting conventions
Administer CCC spaces, groups, permissions, and end-user knowledge resources
Provision and onboard teams in waves, adapting approved templates and maintaining configuration documentation
Triage and resolve Tier 1/Tier 2 JCC and CCC service requests, user access issues, and administrative incidents
Create filters, dashboards, automation rules, and standard reports; escalate complex platform defects appropriately
Perform configuration QA, migration cleanup, and operational handover
Apply approved standards for project provisioning, workflow schemes, custom fields, permissions, issue layouts, notification settings, and automation ownership
Validate changes in a controlled manner, maintain configuration records, and document exceptions before production implementation
Guide team leads through onboarding, issue migration cleanup, dashboard construction, and use of standardized boards and reports
Triage and resolve service requests with recorded steps, impact assessment, root-cause notes, and appropriate escalation
Monitor administrative hygiene, app and license usage, groups, and recurring user issues; recommend preventive actions and self-service guidance
Collaborate with solution architects, migration engineers, Agile coaches, and customer stakeholders to support Department of Veterans Affairs enterprise modernization initiatives

Requirements

What you’ll need

Bachelor's degree in computer science, information technology, information systems, software engineering, or a related field; four additional years of relevant experience may substitute for a Bachelor's
3+ years of Jira administration, enterprise application configuration, or related implementation experience
Atlassian ACP-120 Jira Administration for Cloud or current equivalent
Hands-on Jira Cloud project configuration, permissions management, troubleshooting, and user support
Strong documentation skills and ability to work with product owners and technical stakeholders
Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements
ITIL 4 Foundation certification
Ability to troubleshoot Jira workflows, project schemes, group-based permissions, notifications, and dashboard reporting with minimal supervision
Experience documenting operational procedures and communicating planned configuration changes to affected users
Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable
Jira Align and Confluence Commercial Cloud administration
Data Center-to-Cloud migrations, Jira automation, and federal service operations
Experience designing reusable Jira project templates and supporting change-controlled cloud platform operations
A master's degree in information systems, cybersecurity, or information technology management is desirable
Additional certifications such as Atlassian Managing Jira Service Projects for Cloud (ACP-420) or Atlassian Cloud Organization Admin are desirable